Laura W.

Experience

• 

  Frontier Fence Inc.

  Feb 2009 - Feb 2019

  Administrative Assistant / Customer Service Specialist

  Compile estimates for customers for materials-only sales. Answer phones. Greet customers. Deal directly with all customers to resolve complaints both verbally and in written form. Coordinate work in progress between installers and customers. Invoice all materials from inventory for customer pick up. Manage vehicle preventative maintenance program, facilitating all service and repairs of entire fleet. Obligation of funds, daily balance of sales receipts including credit card, check and cash bank deposit. Schedule field appointments for estimators. Work directly with the owner, managers, and estimators to help with their workload regarding customer correspondence for all commercial and residential sales. Maintain social media presence and take care of all Facebook customer correspondence. Tally jobs accepted, completed, and billed. File documents and records. Document control. Re-stock and assemble parts for showroom with materials for purchase. Receive freight and verify for accuracy. Show less

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  Perfection Glass

  Feb 2019 - Aug 2021

  Accounts Receivable Manager / Administrative Assistant / Customer Service

  Approval/denial of credit applications. Daily processing of work orders. Billing for 3 offices. Data entry. Job labor costs. Mail/email invoices and statements. Direct support for VP and HR. Maintain confidentiality with sensitive account information. Process payments. Answer and route incoming phone calls. Prepare and edit correspondence. Front office duties including daily interaction with public. Weekly collection calls. File legal paperwork including Pre-Liens & Construction Liens. Send accounts to collections. Show less

• 

  DKB, Inc.

  Sept 2021 - now

  Accounts Receivable Manager

  Monthly billing for 7 states, account reconciliation. Collection calls. Payment processing. Preliminary notices, Pre-Liens & Lien filing. Process sensitive financial information. Daily data entry and document control. Job labor cost analysis. Approval/denial of credit applications. Accounts Payable. Notary Public.