Leah Auer

Experience

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  Berwick Retirement Communities

  Jan 1999 - Jul 2006

  Housekeeping

  I was responsible for 7, one to two bedroom suites per day.In each suite I took care of everything from Vacuuming, to stripping and makingthe bed, sanitizing the washroom(s) and kitchen, scrubbing the outside deck andmuch more.

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  GLENTEL Wireless Solutions

  Jan 2006 - Jul 2008

  Inside sales/Cellular sales

  -Educating the customer on the various handsets and helping to choose the most suitable option. -Helping the customer choose the most suitable plan based on their needs. -Setting up the handset and plan for the customer.-Deciding which mobile provider was the best fit for the customer. I also managed a staff of three for the last year I was with Glentel.I worked in 3 different retail locations over the years I was with Glentel ; Wireless Wave, Wireless Etc. and Telephone Booth. Show less

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  Rogers Communications

  Jul 2008 - May 2009

  Inside sales/Cellular sales

  -Educating the customer on the various handsets and helping to choose the most suitable option. -Helping the customer choose the most suitable plan based on their needs. -Setting up the handset and plan for the customer.

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  RBC

  Jun 2010 - May 2013

  Customer Support

  -Handling Customer concerns with their Visa/Mastercard accounts. -Analyzing and suggesting changes to the services or type of account. -Helping the customer with bill payments, credit limit increases, and other service requests.-Working from my home-based office with little to no Supervision.

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  Choxi.com Inc.

  May 2013 - May 2015

  Call Center Manager

  Call Center Manager – Manage a team of 105 agents and 10 team lead agents. • Approving agent and team lead concerns for issues that fall beyond policy.• Dealing firsthand with calls where the customer threatens to file a case with the Better Business Bureau. • Scheduling days off and breaks and vacations for the agents and team leads based on call volume/need. • Working independently from my own home-based office. • Interviewing potential new hires. Onboarding new hires.• Firing agents when the need arises. • Provide feedback to the TL’s so they can coach their agents to improve quality and performance. Coach the TL’s when needed. Show less

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  WFG Securities Inc.

  May 2015 - now

  Mutual Fund Representative
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  World Financial Group Insurance Agency of Canada Inc.

  May 2015 - now

  Insurance Agent
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  Prime Choice Contracting Inc.

  Feb 2019 - now

  Project Manager , Office Manager

  Prime Choice Contracting is a Coquitlam based general contracting business. We provide residential and commercial renovations to the Tri-Cities area.