Elaine Purcell

Experience

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  United States Air Force Security Forces

  Jan 1977 - Jan 1981

  Healthcare Administrator
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  Janik Radiology Consulting

  Feb 2001 - May 2009

  Medical Office Manager

  • Managed daily office activities and staff• Responsible for hiring, training and development, scheduling, performance evaluations,• Managed payroll system process and controlled time management• Maintained on site hospital consulting schedule• Managed customer complaint/resolution processes• Input charges• Maintained financial reports• Responsible for all on site communication with departmental leaders

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  Hickory Trail Hospital, L.P.

  Dec 2009 - Dec 2010

  Financial Counselor

  • Scheduled appointments, registered patients and collected co pays• Researched questions and concerns from providers, clients and case management to ensure consistent communication with financial processes• Managed and updated payer information and handled insurance verification• Awarded top collector and employee of the quarter

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  John Peter Smith Hospital

  Dec 2010 - Apr 2014

  Supervisor

  Patient Access• Managed a team of 25 Registration Representatives• Supervised registration, insurance verification, and cashiering staff for 11 specialty clinics to ensure maximum efficiency of financial processes• Created and implemented financial policy for oral surgery clinic to increase department revenue• Facilitator for yearly customer service training• Trainer for newly implemented electronic medical record system• Liaison for patient access and billing office• Oversaw time and attendance tracking Show less

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  INNOVATIVE PSYCHIATRIC SOLUTIONS INC

  May 2014 - Oct 2015

  Director Client Services

  • Supervising of clerical and clinical staff: hiring, performance management, etc • Adhered to all compliance regulations • Oversaw medical records, registration, charge entry, billing, scheduling and verification of benefits, release of information and payment posting• Managed customer complaint/resolution processes• Developed and implemented HIPPA and PHI disclosure process tracking• Developed and implemented work procedures and standards to improve work efficiency• Managed payroll system process and controlled time management• Front office operations supervision Show less

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  USMD Health System

  Nov 2015 - Jun 2016

  Senior Manager

  • Responsible for daily operations of clinic• Coordination of work activities and schedules• Oversight of daily cash management• Monitor and control clinic expenditures• Responsible for provider absence and attendance logs• Supervision of clerical and clinical staff

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  Baylor Scott & White Health

  Jul 2016 - now

  Manager

  • Report directly to Regional Director regarding all aspects of patient services and associated opportunities• Supervision of Registration and Scheduling for Day Surgery, Out Patient Clinics and Admissions, Room Control and Financial Counselors.• Facilitate revenue cycle functions, up front collections and account resolution• Worked or assigned reports, ABN, IMM/MOON Overdue Arrival, Consent Audit, etc.• Payroll, time and attendance• Developed and implemented MOON and Code 44 process Show less