Altaf Hirani

Experience

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  Long John Silver's, LLC

  Aug 2001 - Jun 2004

  Manager

  Overseeing the administrative aspects of a restaurant.Developing strategies and implementing advertising, promotional campaigns to increase business.Creating a friendly and welcoming environment for both customers and staff.Managing restaurant staff via interviewing, hiring, supervising and training with feedback.Monitoring and keeping track of service complaints and feedback from customers to ensure satisfaction with both food and service.Managing monetary responsibilities including but not limited to budgeting, estimation, food cost, payroll, banking, and financial statements.Ensuring health and food safety standards and regulations are followed, as well as the company’s security policies.Managing the inventory of food supplies and equipment and ensuring the appropriate restocking or repairing.Overseeing the quality and sanitary status of supplies and equipment.Ensuring that all sanitary regulations are met and followed by all employees. Show less

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  Chruch's Chicken

  Mar 2005 - Sept 2008

  Manager

  Overseeing the administrative aspects of a restaurant.Developing strategies and implementing advertising, promotional campaigns to increase business.Creating a friendly and welcoming environment for both customers and staff.Managing restaurant staff via interviewing, hiring, supervising and training with feedback.Monitoring and keeping track of service complaints and feedback from customers to ensure satisfaction with both food and service.Managing monetary responsibilities including but not limited to budgeting, estimation, food cost, payroll, banking, and financial statements.Ensuring health and food safety standards and regulations are followed, as well as the company’s security policies.Managing the inventory of food supplies and equipment and ensuring the appropriate restocking or repairing.Overseeing the quality and sanitary status of supplies and equipment.Ensuring that all sanitary regulations are met and followed by all employees. Show less

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  Checkers & Rally’s Drive-In Restaurants

  Oct 2008 - Dec 2008

  Manager

  Overseeing the administrative aspects of a restaurant.Developing strategies and implementing advertising, promotional campaigns to increase business.Creating a friendly and welcoming environment for both customers and staff.Managing restaurant staff via interviewing, hiring, supervising and training with feedback.Monitoring and keeping track of service complaints and feedback from customers to ensure satisfaction with both food and service.Managing monetary responsibilities including but not limited to budgeting, estimation, food cost, payroll, banking, and financial statements.Ensuring health and food safety standards and regulations are followed, as well as the company’s security policies.Managing the inventory of food supplies and equipment and ensuring the appropriate restocking or repairing.Overseeing the quality and sanitary status of supplies and equipment.Ensuring that all sanitary regulations are met and followed by all employees. Show less

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  Star Wholesale

  Jan 2009 - Jun 2013

  Warehouse Supervisor

  Maintain high customer satisfaction levels through excellence in dispatching, identifying, receiving, and ensuring the quality of products.Measure and address the effectiveness of employee performance and warehousing activities.Work with management teams to observe disciplinary issues, attendance, and performance of direct reports.Control and organize storage and inventory space.Ensure the accuracy of inventory and shipments.Communicate position expectations and train employees.Define staffing needs and allocate workload.Interact with clients to resolve problems or answer questions.Maintain records, utilize specialized reports, and document relevant information to calculate warehouse ranks.Implement new methods, processes, and improvements.Prepare, pack, schedule, and route orders for delivery.Identify operations needing development and institute innovations to adjust current work practices and procedures.Consult and organize activities with other teams and departments. Show less

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  West Food Mart Inc

  Oct 2013 - Aug 2019

  Manager

  Develop business strategies to raise customer base, expand store traffic and increase profitability.Meet sales goals by training, motivating, mentoring the team.Ensure high levels of customer satisfaction through excellent service.Complete store administration and ensure compliance with policies and procedures.Maintain outstanding store conditions and visual merchandising standards.Report on buying trends, customer needs, profits, etcPropose innovative ideas to increase market share.Deal with all issues that arise from staff or customers (complaints, grievances, etc)Monitor the security cameras to ensure the safety of the team and customers.To ensure opening and closing procedures, as well as safety protocols, are followed.Maintain the stock, supplies, and inventory.Slashed payroll/benefits and administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services.Achieved a near 0% employee turnover by hiring and retaining the best talent for the work. Show less

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  The TJX Companies, Inc.

  Jan 2020 - Nov 2020

  Merchandise Processing coordinator

  Responsible for training and developing Associates in the backroom on receiving and processing, BEST operational methods and procedures, backroom maintenance, and fixture storage.Work with the Warehouse Manager to ensure all aspects of our 'Door-to-Floor' process are executed to the highest level and as per standard.Provide weekly updates on objectives and identify any issues or opportunities pertaining to receiving, processing, layout, and organization of the backroom and overall backroom complianceParticipate in the truck receipt and processing activities; assign and direct work of fellow Associates accordingly. Show less

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  Solutions, Your Organized Living Store

  Nov 2020 - Mar 2021

  Store Manager

  Fuel the growth of the business by developing future leaders for the internal pipeline and identifying and networking with external talent to contribute to a solid talent succession plan.Effectively communicate goals and monitor the progress of team members against key business metricsCoach, mentor, and oversee the overall direction of accountabilities to meet store and company goalsAssess performance and provide an appropriate level of feedback or action within the performance management cycle to ensure consistent performanceModel, encourage, and demonstrate exceptional customer service behaviors while on the sales floor.Motivate and inspire the associates to create a positive store environment for both internal and external customers.Serve as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand.Represent the company in a professional and positive manner.Create and manage scheduling to maximize staffing to effectively meet the needs of the business and drive store profitability while leveraging payroll.Train associates and monitor compliance with all company standard operating procedures.Direct the planning and execution of floor sets in an efficient manner while following Brand guidelines and encouraging collaboration of ideas amongst team members.Drive exceptional shopping experience to our customers and store sales results by influencing associates’ behaviors in an encouraging and positive manner.Manage company standards of merchandise presentation, signage, and display.Protect company assets by ensuring adherence to all Loss Prevention procedures.Lead by example in all aspects of business operations. Show less

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  The Home Depot

  Mar 2021 - now

  Department Supervisor

  Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top-line sales with strong merchandising and product knowledge.Ensuring department staffing levels meet business needs.Managing associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross-merchandising in order to drive sales.Maintaining 100% in stock and overhead organizational plans.Investigating, resolving, and escalating customer issues as appropriate.Communicating store sales, event, and promotional activities through rallies and weekly department meetings.Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed. Show less