Mazen Seif

Experience

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  Vodafone

  Jul 2018 - Sept 2018

  Technology Incident Management

  Responsibilities:-• Acting as technology Spoc with Customer Care teams • Handling NW & IT Global incidents according to service catalog and IM processes • Tracking and logging for all details related to opened Global cases• Responsible for Severity SMSs or any global communication in terms of timing, accuracy, SLA tracking

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  Orange

  Nov 2018 - Mar 2020

  Lead Middleware & Integration Engineer

  Supported Systems:-• Middleware Enterprise Application Integrator (EAI)• OracleDB• SoftwareAG webmethods Responsibilities:-• 1 and a half year of experience with proven Analytical, Programming and Technical skills in Enterprise Application Integration, Providing production support, Development, Testing Environments.• Core expertise in the area of EAI, SOA Client/Server application development of B2B applications• Experience with WebMethods IS 9.x (Flow Services, Java services, Administration, Troubleshooting, Triggers, JDBC adapter, FTP management).• Involved in gathering the business requirements and prepared integration design document.• Developed Flow Services and Online APIs for the required business projects (payments, Data Bucket, offers, CVM campaigns,…)• Provide L3 support in a clustered, high availability environment for all operation and global incidents reported by L2.• Proactively anticipate and prevent potential problems.• Experience performing root cause analysis and problem management.• Act as the interface with all suppliers& technology/business operational vertical to ensure resolution and/or fixes within the predefined SLAs, and also the interface for all users of the applications within his/her function.• Deploy new changes or bug fixes on production and perform post production testing with testing team.• Resolve subscriber complaints related to services based solutions/applications supported by the team• Guarantee 24*7 On call support coverage for all solutions operated based on a rotation schedule Show less

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  Orange Egypt

  Mar 2020 - Aug 2021

  Lead Digital Services demand & delivery, Online channels, E-Payments , Transformation

  • Led technical enhancements for digital channels, implementing cutting-edge solutions to enhance user experience and drive a significant increase in customer engagement metrics.• Architected robust functionality for digital channels, incorporating scalable technical solutions aligned with business objectives, improving system reliability and performance.• Orchestrated flawless end-to-end project delivery for digital channels, utilizing agile methodologies to coordinate development, testing, and deployment phases.• Strategically prioritized backlog items based on technical feasibility and business value, optimizing resource allocation and enhancing technical efficiency. Show less

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  EVA pharma

  Aug 2021 - now

  Senior Product Owner

  •Deputy Digital Demand Senior Manager •Contributing to strategic decision-making as a key member of the Country Senior Executive team, driving the digital transformation agenda across the EVA Pharma Egypt cluster.•Managing digital and IT demand and delivery for EVA Pharma Egypt, ensuring alignment with business objectives and delivering high-quality solutions on time.•Launched Medsulto the first HCP digital community in the MEA region, offering educational content, CMEs, and social media activities within closed communities of doctors from various specialties and countries.•Launched and managed Egypt's first Health Care Professional (HCP) portal, a groundbreaking platform designed for HCP needs.•Launched EVA GPT, the market's first AI-driven bot delivering comprehensive commercial and medical information about EVA Pharma products.•Led a cross-functional team to deliver Egypt's first comprehensive digital omnichannel contact center for the insurance and healthcare industry. This solution integrated IVR, Chatbot, and live chat applications, significantly enhancing customer engagement and reducing response times.•Managing the end-to-end product development lifecycle (PDLC) and software development lifecycle (SDLC), ensuring high-quality deliverables and customer satisfaction.•Securing and managing multiple product releases, ensuring timely delivery and adherence to quality standards.•Monitoring key performance indicators (KPIs) and implemented data-driven insights to optimize product and delivery performance•Lead the planning, execution, and delivery of digital transformation projects, ensuring they are completed on time, within scope, and within budget.•Collaborate with senior executives, department heads, and key stakeholders to understand their digital needs and priorities.•Evaluate and recommend new tools, technologies, and methodologies that can enhance the company’s digital capabilities. Show less

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  Medsulto

  Jul 2022 - now

  Senior Product Owner