Muhd Ruzaini

Experience

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  NCS Group

  Jul 2008 - Jan 2012

  • Leading a team of 31 TAs deployed in MOE schools.• Provide leadership/directions and decision making on day-to-day operational support related matters• Conduct and schedule TAs trainings as Subject Matter Expert.• Provides second level technical support to the TAs and school• Meet up with key school personnel E.g. Principal, Vice-Principal, HOD-IT and school MCIOs to manage customer expectations and requirements• Manage and plan for operation issues with team• Planning for software update rollouts• Ensure that all change requests are tracked and implemented timely according to the Service Level Agreement (SLA)• Project rollouts and execution, project feedback collection• Troubleshooting server and network issues• Server administration, server backup configuration and Active Directory management• Responsible for schools rollout transition from ITSS to SSOE for MOE South Zone Schools. Show less

  • Roving Engineer

    Jan 2011 - Jan 2012

  • Desktop Support Engineer

    Jul 2008 - Jan 2011
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  SiS Technologies

  Jan 2012 - May 2012

  MIS Officer

  • Manage the day-to-day IT operations of SiS Technologies Singapore, mainly the IT user support, application, network and infrastructure.• Administration of servers – Active directory , file and print and backup• Troubleshoot for technical problem and maintain all IT equipments in the company premises.• Liaise with supplier/vendor to obtain/prepare quotations for IT related peripherals• Administration of Emails, network and file server accounts, security• Lotus Notes Administration, Configuration and Workflow• Reports generation from ERP software, JD Edwards• IT Inventory control and update• IT Documentation control and update Show less

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  The Party People SG

  Mar 2012 - now

  Business Development Manager

  Making people happy is OUR Business!No event is too small for us. We do Birthday parties, weddings, and corporate eventshttps://www.instagram.com/thepartypeoplesg/

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  The Nomad Offices

  Jun 2012 - Mar 2015

  IT Engineer

  • Support Singapore Serviced Office Operations and occasionally regional IT issues• Monitor network performance of leased lines, Internet and broadband type of connections and take pro-active action in case of any problem.• To support network and system administration as well as install, implement and upgrade hardware and software applications.• Evaluate and recommend the latest and suitable technology in line with corporate plans and objectives to the management to increase sales• To perform daily and / or monthly housekeeping processes.• To maintain, support and enhance existing IT application systems.• To source for IT related vendor (hardware and software) for procurement• To assist in the preparation of documents, user manual, system installation guides, presentation or conference materials, etc.• To provide technical advice and assistance to Nomad Group as well as in-house clients, which include system and network administration and deployment, troubleshooting, fault diagnosis, database, etc. • To involve in the IT development project.• To co-operate and work in a team towards development, implementation, maintenance and improvements of the quality management system. Show less

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  USRA Pte Ltd

  Jan 2021 - now

  Managing Partner

  Experienced Managing Partner with a proven track record of success in the Digital marketing industry. As the head of USRA Pte Ltd, a leading Digital Marketing company specializing in e-commerce on the Shopify platform, I spearhead strategic initiatives to drive growth and maximize profitability. With a strong focus on digital marketing, notably through Facebook and TikTok ads, I consistently deliver exceptional results for our clients.Key Highlights:- Achieved recognition as a Top 10 e-commerce business in Shopify Asia's prestigious Build a Business competition.- Received accolades as one of the Top 10 finalists in the Protégé Kita Business Competition organized by the Singapore Malay Chamber of Commerce and Industry (SMCCI).- Expertise in leveraging the power of Shopify to create innovative e-commerce solutions that drive sales, increase customer engagement, and optimize user experience.- Proficient in developing and implementing highly effective digital marketing campaigns on platforms such as Facebook and TikTok, delivering targeted reach and driving conversions.- Proven ability to develop and nurture strong client relationships, delivering exceptional customer service and exceeding expectations.- Adept at identifying emerging market trends and opportunities, providing valuable insights and strategic recommendations to drive business growth.If you're looking for a passionate and results-driven professional to help take your e-commerce business to new heights, let's connect. Together, we can unlock your brand's full potential and drive sustainable success in the dynamic world of online commerce. Show less