Jeffery Wiles

Experience

• 

  Ruby Tuesday

  Jun 1994 - Nov 2012

  Held directly accountable for managing all aspects of day-to-day restaurant operations in a multi-state territory including ensuring profitable financial performance, strategic and tactical planning, organizational development, and employee and manager recruitment and training. Implemented programs to facilitate positive guest relations, maintained corporate standards, and contributed to overall guest service, loyalty, and retention.• Operated 13 restaurants with sales in excess of $23M annually, and was directly responsible for 13 General Managers, 27 assistant managers, and over 500 team members.• Monitored, tracked, and assessed the performance of restaurants to ensure adherence to the highest levels of productivity, efficiency, and corporate quality standards for exceptional guest experience and satisfaction.• Managed all staffing requirements including recruitment, hiring, training, evaluating, conflict resolution, and terminations. Implemented performance incentives and expectations and conducted team building meetings.• Assisted in executing long-range operational plans, improving key performance metrics in support of company goals, and implementing effective local sales, marketing, and promotional campaigns.• Personally responsible for P&L management, controlled all labor and operating expenses, executed revenue generating programs, and oversaw front and back of house functions. Show less

  • Director of Operations

    Jun 2004 - Nov 2012

  • General Manager

    Jun 2000 - Jun 2004

  • Assistant Manager

    Oct 1998 - Jun 2000

  • Team Member / Corporate Trainer

    Jun 1994 - Oct 1998
• 

  Lime Fresh Mexican Grill / Ruby Tuesday

  Nov 2012 - Nov 2015

  Director of Operations

  Held directly accountable for managing all aspects of day-to-day restaurant operations in a multi-state territory including ensuring profitable financial performance, strategic and tactical planning, organizational development, and employee and manager recruitment and training. Implemented programs to facilitate positive guest relations, maintained corporate standards, and contributed to overall guest service, loyalty, and retention.• Operated 8 restaurants with sales in excess of $9M annually, and was directly responsible for 8 General Managers, 11 assistant managers, and over 175 team members.• Monitored, tracked, and assessed the performance of restaurants to ensure adherence to the highest levels of productivity, efficiency, and corporate quality standards for exceptional guest experience and satisfaction.• Managed all staffing requirements including recruitment, hiring, training, evaluating, conflict resolution, and terminations. Implemented performance incentives and expectations and conducted team building meetings.• Assisted in executing long-range operational plans, improving key performance metrics in support of company goals, and implementing effective local sales, marketing, and promotional campaigns.• Formed, trained, monitored, and developed traveling training team to assist with 6 new restaurant openings.• Personally responsible for P&L management, controlled all labor and operating expenses, executed revenue generating programs, and oversaw front and back of house functions Show less

• 

  Focus Brands LLC

  Dec 2015 - Jun 2019

  Franchise Business Consultant

  Focus Brands / Moe’s Southwest Grill Headquartered in Atlanta, GA Dec 2015 – PresentFranchise Business ConsultantSupport and consult franchise partners and area managers by evaluating day to day operations, providing training and guidance to restaurant leadership and staffs, contribute to strategic planning and marketing initiatives, supporting new openings and transferring ownership, while maintaining adherence to corporate standards and brand roll outs.• Support 63 restaurants with sales in excess of $60M annually, 63 General Managers, 78 assistant managers, and over 1200 team members.• Conduct regular meetings to review competitive pricing, actionable growth plans for the individual businesses, leadership recruitment, training, development and retention, and operational opportunities• Completes bi-annual internal audits to ensure adherence to systems, standards, food quality, service expectations, and guest satisfaction• Person of Influence and liaison between franchise partners and corporate office on catering program enhancements, guest loyalty initiatives, new menu item tests, and success profile for leadership development. Show less

• 

  Solomon Retail Group

  Jun 2019 - Aug 2020

  Operations & Human Resources

  Oversee all company operations and human resources reporting directly to CEO, ensuring all company entities have effective operational and financial procedures in place.• Liaising with and reporting to CEO on decisions for operational activities and set strategic goals for business interests• Complete focus on day to day operations in conjunction with area leaders of separate businesses to exceed service standards, 100% menu adherence and execution, ensure guest atmospheres, cleanliness and safety standards, team and leadership development, all safety and health guidelines, and implementing internal and all Brand marketing initiatives.• Provide leadership and coaching to: recruit, hire, develop, and retain best in class talent to maximize abilities and achieve desired results for all separate business needs• Identify training needs and oversee training and development of leadership• Develop, recommend, and participate in the formation and administration of all company policies and procedures and aid in the development of long range goals with clear objectives.• Analyze past and present operating performance against expected standards, formulate and execute plans to improve performance if necessary• Ensure that overall company financial targets are met; Sales, Leasing, COGS, Labor, R&M, and other operating controllable expenses.• Develop/Create quality control measures as needed, responsible for maintaining and continual improvement of them• Develop new operating procedures to meet growing company goals as needed Show less

• 

  Focus Brands LLC

  Aug 2020 - Dec 2023

  Focus Brands / Moe’s Southwest Grill Headquartered in Atlanta, GA August 2020 – PresentFranchise Business ConsultantSupport and consult franchise partners and area managers by evaluating day to day operations, providing training and guidance to restaurant leadership and staffs, contribute to strategic planning and marketing initiatives, supporting new openings and transferring ownership, while maintaining adherence to corporate standards and brand roll outs.• Support 63 restaurants with sales in excess of $60M annually, 63 General Managers, 78 assistant managers, and over 1200 team members.• Conduct regular meetings to review competitive pricing, actionable growth plans for the individual businesses, leadership recruitment, training, development and retention, and operational opportunities• Completes bi-annual internal audits to ensure adherence to systems, standards, food quality, service expectations, and guest satisfaction• Person of Influence and liaison between franchise partners and corporate office on catering program enhancements, guest loyalty initiatives, new menu item tests, and success profile for leadership development. Show less

  • Director, Franchise Operations

    Apr 2023 - Dec 2023

  • Franchise Business Consultant

    Aug 2020 - May 2023
• 

  Andy's Frozen Custard

  Nov 2023 - now

  Director, Franchise Operations at Andy's Frozen Custard