Kristin Zacks, CISSP

Experience

• 

  Penn State College of Information Sciences and Technology

  Aug 2011 - Dec 2012

  Learning Assistant

  Assisted in various courses throughout the college by creating and grading assignments, proctoring exams, and aiding students by creating a positive learning environment

• 

  Johnson & Johnson

  Jun 2012 - Aug 2012

  Information Technology Intern

  Worked in Global Operations performing multiple ITIL functions•Incident Management: Reviewed incident management process with GSD manager and assisted with troubleshooting, managing, and tracking incidents •Knowledge Management: Aided with knowledge migration to facilitate the roll-out of a global service desk and performed testing on a global IVR system that manages 100,000 calls each month to ensure proper functioning•Service Request Management: Worked with JJIT Service Request Management Team that manages IT/IT and End User Modeled/Non-Modeled Requests Show less

• 

  Johnson & Johnson

  Jun 2013 - May 2015

  Project Office responsibilities in a fast paced environment supporting a Worldwide Information Security Portfolio for IT Leadership Team directive by developing and streamlining efficient and effective processes for $2M infrastructure project, while incorporating lessons learned along the way

  • Information Technology Leadership Development Program Analyst

    Jun 2014 - May 2015

  • Information Technology Leadership Development Program Associate Analyst

    Jun 2013 - Jun 2014
• 

  Deloitte

  May 2015 - Mar 2016

  Advisory Consultant
• 

  Johnson & Johnson

  Mar 2016 - now

  • Manager, Information Security Resource and Financial Management

    Jan 2021 - now

  • IT Lead, Third Party Risk Management

    Apr 2018 - Jan 2021

  • Senior Analyst, Third Party Risk Management

    Mar 2016 - Apr 2018