Davinder Pal Singh

Experience

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  HDFC Bank

  Sept 2000 - Jun 2004

   Worked in operations ( TBG)of HDFC BANK as an Trainee Processor, at  Ludhina, mall road branch.  Reporting of clearing figures to Treasury, Central Office, Clearing House etc etc Meeting targets for Accuracy, Productivity, cost Reconciliation of all clearing accounts. Meeting of Statutory & regulatory Requirements Liaise with Clearing House , Branches , Departments Show less

  • Marketing Executive

    Sept 2001 - Jun 2004

  • Trainee

    Sept 2000 - Nov 2001
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  Matalan

  Jan 2005 - Jul 2006

  Customer Service Manager

   Key Responsibilities Efficiently dealt with and resolved customer’s enquiries. Undertook stock checks and ordered products in advance of them running low• Proven track record of delivering high retail standards.• Proven high standards of customer engagement and service• Established manager within a volume retailer• Proven track record of delivering training initiatives in a retail environment• Strong interpersonal and communication skills• Good analytical ability and data interpretation skills • Leadership Focus • People Focus • Team Work • Communicating & Listening • Personal Effectiveness • Developing Self & Others • Influencing & Negotiating • Health & Safety Show less

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  B&Q

  Aug 2005 - Oct 2009

  Customer Service Manager

   Worked as a Retail Customer service manager  Worked in home ware and sports sections. Worked in home appliance departments. Gapping in all stores. Stock management member. Oversee all elements of the customer journey and consistently improve the quality of the whole store experience Ensure the appropriate staff are in the ‘right place at the right time’ during trading hours to ensure customers receive the best service Provide expertise for difficult, complex or sensitive customer issues Monitor stock processes to pro-actively protect profitability Responsible for all promotion activity and ensure this is conducted legally. Work with the Store Manager to review the store and team performance, supporting team development and succession planning Conduct and manage weekly floor walks with Sales Managers and agree actions key service drivers to store operational changes Show less

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  Post office sunninghill ascot LONDON UK

  Nov 2009 - Aug 2010

  Post office counter clerk cum cashier

  Provided good quality customer service to customers and meeting the needs and demands of a customer.Build end of day accounts reports and balancing entire month end accountsResponsible for achievement of the sales targets for Retail and Foreign Exchange • Handled products like – Letters of Credit, Bank Guarantee, Remittances ( Inward remittances via SWIFT, Outward SWIFT transfers/Foreign Currency Drafts etc ), Collections ( imports, exports, Clean foreign Currency Cheques ),TC Sales/Purchase, Foreign Currency Sales/Purchases, Responsible for achievement of income and volume target for their respective area of operations for Retail • Drive various channels like Branch, Current account channel and High Net Worth Channel. • Show less

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  Royal Mail

  Jan 2010 - Jan 2012

  Evening shift supervisor INDUSTRIAL OPERATIVE

  ROYAL MAIL (POST OFFICE WORK) IN LENGLEY LBC STATION ROAD SL2 8DR LONDON U.K Evening shift supervisor managed duty shift chart of 127 employees List of incoming and outgoing mails.Every day BRIEF before start the shift to all employees to explain what was the target and what we achievedChase the every day target upto 80 to 86-87%:

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  Samsung Electronics showroom

  Jan 2013 - Dec 2019

  Assistant Manager
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  Career Adviser

  Jul 2021 - Aug 2024

  Career Services Specialist
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  Career Point Ltd.

  Aug 2024 - now

  Career Advisor