David Csordas

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Hungary

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Timeline
About me
Leader in IT Service and People Management
Education
- Toparti Grammar School
  -
- Pannon Egyetem - University of Pannonia
  2004 - 2009
  Information Technology
- Kodolányi János University
  2023 -
  HISTORY
Experience
- IBM
  Apr 2007 - Dec 2010
  Main activities:- Overall responsibility of the services provided by IBM to a specific client – mostly SAP and related AIX and monitoring infrastructure- Responsible for Customer Satisfaction, Cost & Efficiency, Business Controls, Teamwork, Delivery of Service to Contract- Create Change Management process fit to a specific client to improve the service quality and customer satisfaction- Single point of contact to the customer from IBM side- Keep SLA targets related incidents, problems and changes as well- Manage delivery in the day-to-day operation Show less
  - Client Support Manager
    Jan 2010 - Dec 2010
  - Change Management Coordinator - Focal Point for Danish Clients
    Jan 2009 - Dec 2009
  - Mainframe Storage Administrator - last level support
    Apr 2007 - Dec 2008
- Unisys
  Dec 2010 - Jun 2013
  Change Manager
  Main activities:- Create, maintain and update all change management related process- Manage projects through change management procedure- Manage the Change Management Life Cycle based on ITIL V3 recommendations- Own specific changes at a high level of professional services incorporating responsibility accountability, integrity and quality assurance at all times- Ensure efficient operation of the process on a ‘day to day’ basis- Guarantee the service continuity
- Lufthansa Systems
  Jun 2013 - Apr 2015
  Service Support Manager
  Managing IT infrastructure and application operation being provided to ILSY customers based on contractual client expectations aligned with internal / external processes and ITIL recommendations.
- IBM
  Apr 2015 - Sept 2021
  Manage and drive Infrstructure & Application Operation for a domestic client from finance sector. Managing Operations by focusing on one key customer. Managing IT infrastructure and application operation being provided to IBM customers based on contractual client expectations aligned with internal / external processes and ITIL recommendations.
  - Service Integration Leader
    Oct 2017 - Sept 2021
  - Customer Operations Manager
    Feb 2016 - Sept 2021
  - Service Support Manager
    Apr 2015 - Jan 2016
- Kyndryl
  Sept 2021 - May 2024
  Senior Delivery Manager
- PCS-SYSTEM
  Jun 2024 - now
  Senior Service Manager
Licenses & Certifications
- ITIL V2 Foundation
  IBM
  May 2008
- ITIL V3 Service Transition
  EXIN
  Nov 2014
- CompTIA+
  CompTIA
  Jun 2011
- ITIL V3 Foundation
  EXIN
  Mar 2011
- ITIL V3 Release Control and Validation
  BCS, The Chartered Institute for IT
  Sept 2011
- ITIL V3 Service Operations
  EXIN
  Jan 2015
- CompTIA Server+
  CompTIA
  Sept 2011