Jack Ng

Experience

• 

  Canon Singapore Pte Ltd

  Sept 2010 - Feb 2016

  Sales Promoter

  • Responsible for achieving monthly sales targets for Best Denki• Ability to handle consumers’ enquiries and feedbacks• Equipped with market intelligence on competitors’ products and their strengths and weaknesses• Ensuring visual merchandising standard is maintained at allocated Best Denki Stores• Able to build and strengthen relations with consumers and retail partners<Achievement> • Assisted Best Denki Plaza Singapura to be the top outlet in sales of Canon SOHO Products in year 2010• Best Denki Bishan achieved top outlet in sales of Canon SOHO Products across Best Denki business for consecutive months in year 2012 and year 2013• Best Denki Katong achieved outstanding sales figure for Canon SOHO Products for the year 2014, year 2015 and year 2016 Show less

• 

  Market Probe

  Aug 2014 - Feb 2016

  • Oversee the execution of the surveys for the Public Transport Operations • Responsible for the training and development of surveyors • Responsible for providing prompt responses to Land Transport Authority during survey hours in ensuring effective monitoring of the Downtown Line 2 • Execution of excellent and motivational skills through management of surveyors • Equipped with excellent analytical skills to assess level of impacts during train disruption and faults, on behalf of Land Transport Authority Show less

  • Operations Supervisor

    Oct 2015 - Feb 2016

  • Project Surveyor

    Aug 2014 - Oct 2015
• 

  Tower Transit Group

  Feb 2016 - now

  • Re-designated to manage the operations of Mandai Bus Depot to ensure safe, punctual and reliable service are delivered to the commuters and to internal customers.• Oversee the allocation of allocation of Bus Captains to duties to rotas and duties to ensure sufficient planning for the unpredictable disruptions that may occur, meeting commercial requirements while meeting the needs of the workforce.• Responsible for the depot operations in meeting daily run-out for manpower and vehicle commitment with the depot supervisory team and the yard team.• Strong communication and rapport established with the bus captains, supervisory staff and management to maintain the information flow and working relationship that shape the Company's culture.• Continuous review on the performance of the team of rostering supervisor, depot supervisors and the yard team to ensure that safety, operations procedures and customer service standard are maintained, in accordance with the Company’s Standard Operating Procedures and be responsible for corrective actions when standards deviate.• Responsible for QoS 2.1 submission to LTA, where Quality of Service Standards (QoS) establishes basic bus service standards to safeguard commuters’ interest in terms of bus service provision, particularly measures on the number of accidents per 100,000 bus-km to be less than 0.75 per month across all bus services Show less • Appointed to be part of the Mandai Operations Set-up team to prepare the transition from SMRT to Tower Transit in depot operations, interchange operations and manpower management• Responsible for the creation of roster in ensuring efficient and effective deployment of Bus Captains, the Operations Supervisors and Yard Team• Responsible for the payroll data for rostered operations staff to be submitted to Finance Department weekly• Responsible in meeting the KPI set by the Company in ensuring maximum cost effectiveness on resource allocation and budgeting• Oversee the forward planning in manpower allocation and ensuring that daily bus operations meet the scheduled operating duties • Responsible for the operations of Mandai Bus Depot, Yishun Integrated Transport Hub and Sembawang Interchange through smooth run of daily interchange and depot operations, liaising with internal & external stakeholders on facilities and accident management of the interchanges• Continuous review on the performance of a team of interchange supervisors, depot supervisors and the yard team to ensure that safety, operations procedures and customer service standard are maintained, in accordance with the Company’s Standard Operating Procedures and be responsible for corrective actions when standards deviate.• Responsible for QoS 2.1 submission to LTA, where Quality of Service Standards (QoS) establishes basic bus service standards to safeguard commuters’ interest in terms of bus service provision, particularly measures on the number of accidents per 100,000 bus-km to be less than 0.75 per month across all bus services Show less • Appointed to oversee and coordinate for LTA Bus Contracting Model Contract PT217 Bulim and Sembawang-Yishun Bus Packages which had commenced in May 2021 and September 2021• Key liaison between TTS, LTA, SMRT and other stakeholders in managing, monitoring and executing the transition activities leading to the service commencement• Established strong working relationships with various stakeholders, internally and externally, to ensure all transition activities are met and service commencement for respective packages will not be operationally impacted• Knowledgeable in the transition work flow for Bus Contracting Model and contractual requirement• Oversee the liaison with advertising partner - Media Taurus under former PT200, Moove Media under the new PT217 contract and LTA on the operational aspects for outdoor campaigns in transport medium such as production schedules and other operational needs• Responsible to ensure that all departments are aware of their respective commitment and transition activities, and are met in accordance to their respective department requirement. • Proactively support all the departments’ requirements in meeting transition milestones.<Achievement>• Achieved smooth transition from PT200 Package to PT217A Package.• Cordial and strong working relationship established in handling transition with external stakeholders such as LTA and SMRT.• Very successful and remarkable transition for PT217B in terms of manpower, buses and infrastructures over the 3 tranches. Show less • Job rotation as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business • Familiarize and understand the various aspects of Engineering Department in terms of work flow and responsibilities in meeting LTA Contract Requirement• Responsible for the monthly LTA Electric Vehicle Report• Oversee the liaison with advertising partner - Media Taurus and LTA on the operational aspects for outdoor campaigns in transport medium such as production schedules and other operational needs Show less • Job rotation as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business • Responsible for the creation of roster in ensuring efficient and effective deployment of Bus Captains and the Supervisors• Responsible for the payroll data for rostered operations staff to be submitted to Finance Department weekly • Responsible in meeting the KPI set by the Company in ensuring maximum cost effectiveness on resource allocation and budgeting • Undertake the responsibility in the forward planning and operational readiness of Bus captains for planned diversion • Oversee the forward planning in manpower allocation and ensuring that daily bus operations meet the scheduled operating duties • Responsible for the operations of Bulim Bus Depot, Jurong East Interchange and Bukit Batok Interchange through smooth run of daily interchange and depot operations, liaising with internal & external stakeholders on facilities and accident management of the interchanges• Oversee the liaison with advertising partner - Media Taurus and LTA on the operational aspects for outdoor campaigns in transport medium such as production schedules and other operational needs• Continuous review on the performance of a team of interchange and depot supervisors to ensure that safety, operations procedures and customer service standard are maintained, in accordance with the Company’s Standard Operating Procedures and be responsible for corrective actions when standards deviate.• Responsible for QoS 2.1 submission to LTA, where Quality of Service Standards (QoS) establishes basic bus service standards to safeguard commuters’ interest in terms of bus service provision, particularly measures on the number of accidents per 100,000 bus-km to be less than 0.75 per month across all bus services Show less • Secondment as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business • Effective management of bus captains in accordance to four key pillars - Attendance, Driving Standard, Customer Service/Service Performance and General Conduct• Undertaking fact-finding and interviews in relations to 4 key pillars stated above, and conduct disciplinary hearing if applicable, where disciplinary hearings are viewed as key improvement mechanism for employees• Provision of input into staff planning and resources of the Bus Captains under Bukit Batok Staff Group• Undertaking the responsibilities for training and monitoring the communication skills and driving skills of Bus Captains under Bukit Batok Staff Group• Maintaining close working relationship with external agencies and inter-departments in relation to customer feedback, traffic and safety-related matters• Actively motivate and direct influence to employees in achieving Key Performance Indicators which include BSRF targets, Sickness/Attendance, Lost time incidents and LTA QoS Standard 2.1<Achievement>• Project Manager for Life by SmartCap Trial Program - An initiative in engaging wearable technology to identify individuals with high risk of fatigue and decreasing accident rate caused by fatigue in real-time notification system• Recipient for "Special Mention" in the Month of May 2018 (Award for Providing Outstanding Customer Service) - Lead by example in the provision of excellent customer service while experiencing the scope as bus captains• Achieved significant low absenteeism rates to be below set target for 1st & 2nd quarter of 2018, through effective communications with bus captains Show less • Secondment as part of Tower Transit Singapore's Talent Management Program to expose to other aspects of the business • Oversee the premises of Jurong East, Bukit Batok and Clementi Bus Interchange to ensure safe and conducive environment for Bus Captains and customers, in line with the standards specified in the contract regime• Effective communication to both external and internal customers in handling enquiries and responding to feedback• Assisted line manager in managing Bus Captains, as the primary interface between the company and the Captains to influence driver-related matters• Competent in forward planning to meet service requirement through daily allocation of duties and buses for Bus Captains in morning runout and evening runout• Commercial awareness and understanding the the Land Transport Authority (LTA) Contract regime• Possess a working knowledge in Employment Act IV• Well-trained in the Trapeze - Duty Allocation System (DAS) to oversee the reporting of Bus Captains to minimize unnecessary delays in service reliability• Competent in depot procedures and administrative duties in handling fare revenues and fleet dispatch• Oversee the allocation of out-of-home advertisement buses and maintaining close relationship with relevant stakeholders• Maintaining close working relationship with external agencies and inter-departments in relation to security and safety-related matters<Achievement>• Oversee the manpower and vehicles allocation, as well as ensuring operation readiness for SMRT Western Sector Early Closure-Late Opening-Station Closure (ECLOSC) in December 2017• Spearheaded the operational outlines to ensure operation readiness in terms of training and manpower allocation for SMRT Eastern Sector Early Closure-Late Opening-Station Closure (ECLOSC) in January 2018 Show less • Pioneer team of operations for Bulim Package, 1st Package under Government’s Bus Contracting Model• Ensure safe, punctual and cost effective delivery of services through managing the flow of Bus Captains and buses along service routes.• Monitoring and controlling bus services in a Real-time environment to ensure punctuality and service headway are maintained. • Effective communication to a culturally diverse workforce and communities, that comprises of Bus Captains, Interchange Supervisors and the Maintenance team• Deal with major incidents and Security issues through close working relationship with external response agencies and in accordance with the Company’s Standard Operating Procedures.• Continually liaise with other departments to ensure services operate in accordance with the scheduled timetable and to minimise service delays in relations to vehicular issues. • Commercial awareness and understanding of the Land Transport Authority (LTA) Contract Regime, with the use of the Common Fleet Management System (CFMS)• Spearheaded the training development for Customer Service and Revenue Officers (CSROs) in relations to Revenue Fare Protection and the training development for other Service Controllers• Undergone the on-ground familiarization and training as Bus Captain to better understand the challenges and roles in real time environment faced by them• Well-versed in 26 routes under Bulim Package and participated in ad-hoc deployment to experience the day-to-day challenges faced by bus captains<Achievement>• 24 out of 26 services met the annual LTA baseline for service reliability in 2016 & 2017• Pioneer team in the use of Common Fleet Management System (CFMS)• Recipient for "Blazing Star" Award at Tower Transit Singapore's Awards Night 2016 (Award for Outstanding Performance)• Recipient for "Most Popular Service Controller" for Staff Award 2016, as voted by BOCC Team in providing advice and knowledge-sharing• Nominee for Transport Gold Award 2017 Show less • Trained Bus Captain for Bulim Package, 1st Package under Government Contracting Model• Effective communication to a culturally diverse workforce and communities to provide top-notch customer service to commuters• Ability to operate 26 services under Bulim Bus Package • Oversee and assist in planning of Night Employee Bus (EB) and training of bus captains in route familiarization of EB routes• Spearheaded the Bus Familiarization in MAN A22 during pre-operation period <Achievement>• Recipient for "Star Award" in the Month of May 2016 (Award for Providing Outstanding Customer Service) Show less

  • Depot Operations Manager

    Jan 2024 - now

  • Rostering Manager, Operations (Mandai)

    Jan 2021 - Dec 2023

  • Transition Manager

    Oct 2020 - Nov 2021

  • Engineering Manager

    Jun 2020 - Oct 2020

  • Rostering Manager, Operations

    Aug 2018 - May 2020

  • Staff Manager, Operations

    Jan 2018 - Aug 2018

  • Operations Supervisor

    Oct 2017 - Dec 2017

  • Service Controller

    Apr 2016 - Sept 2017

  • Bus Captain

    Feb 2016 - Apr 2016