Leila Pierpaoli

Experience

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  Etnoteam Adriatica SpA

  Nov 2000 - Feb 2002

  Analyst / Interaction Designer ~ Web Marketing Systems ~ Interface Design ~ Product Development

  Leila performed the roles of a Web Marketing Analyst and Designer for several online projects for clients such as Politecnico di Milano, ASM Pavia, and Acel Lecco.Web Marketing AnalysisInteraction DesignProduct DevelopmentInterface Design

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  Neta SpA

  Mar 2002 - Jan 2005

  UI / UX Designer & Business Analyst ~ Interface Design ~ Requirements Analysis ~ IT Solutions

  Leila enhanced and optimized user experience by designing innovative and more effective interfaces for numerous projects. She designed the interface of a major Net@Suite product using a UX approach. Leila also played a key role in the IP Acea Project in Rome which managed the city’s public illumination system through a web app integrating SAP PM and GeoCall. In addition, she prepared a feasibility study justifying the functional and technical reengineering of an entire product suite which led to an 8-year reengineering project. .Customer Service & SatisfactionInterface DesignReengineeringProject ManagementUI / UX Strategy DesignBusiness & Needs AnalysisProduct Development Sales SupportStaff Training & ManagementPerformance Management Show less

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  Engineering Ingegneria Informatica Spa

  Jan 2005 - Sept 2017

  Project Manager ~ CRM Consultant ~ IT Solutions ~ Team Building & Leadership ~ Business Analysis

  I drove software customization projects for a cutting-edge engineering CRM solution (Net@CRM) and online portal (Net@WEB) that targets local and global utility markets. I led a 30-member team of top professionals to excel in delivering 50+ projects per year on time and exceeding customer expectations. I perfermoed all aspects of customer needs assessment and relationship management.numerous accomplishments include:Improving usability by 62.5% and operational speed by 60% through designing Net@CRM SMART 2016.Playing key needs assessment, software development, customer relationship management, and business consulting roles on the “SIIS project” for Salesbp – Brasil.Serving as Business Analyst and Consultant helping to land the Belgian Road User Charging (RUC) / CRM Solution project.Directing the CRM delivery and software development for customization of Net@Suite - Spain.As Team Leader (2005 - 2010), led multiple initiatives such as the RelationalCRM stream (Net @Suite Product); designing the CRM (Net@CRM) project; and reengineering a key supply chain management system (Neta@SIL).Customer Service & SatisfactionCRM Solutions & OptimizationProject ManagementBusiness & Needs AnalysisProduct DevelopmentCustomer TrainingPre-Sales SupportStaff Training & ManagementPerformance ManagementClient Relations Show less

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  PLT puregreen

  Sept 2017 - Oct 2019

  Initially recruited to serve as the Operations Manager for a start-up company focused on providing green energy resources, promoted within five (5) months to the current role. Plans and executes all customer success management projects while overseeing outbound marketing communications projects and other marketing initiatives. Teams with other staff members to draft plans for new product development and market introduction.

  • Head Of Marketing

    Feb 2018 - Oct 2019

  • Operations Manager

    Sept 2017 - May 2018
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  Net 4 Partners

  Jan 2020 - Jan 2023

  Innovation Manager - Digital Strategist

  Coordinator of the Digital Business Unit, Innovation Manager and Project Manager. Expert Consultant in Design thinking, Design Strategy and Stakeholder engagment. I help Companies and Public Administration to innovate and create digital ecosystems. Digital Transformation Agenda and PNRR Expert.

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  Engineering Ingegneria Informatica Spa

  Sept 2022 - now

  Head of Product Adivisory Water & Waste - Neta | Tech Strategy Senior Manager

  Overseeing the execution of projects to ensure timely delivery and adherence to budget and quality standards.Providing expert consulting to clients on digital transformation and the implementation of Neta products.- Managing client relationships through Technical Account Managers and Project Managers, focusing on understanding client needs and delivering innovative solutions.Leading technical pre-sales activities and identifying opportunities for growth and innovation.Managing a team of over 70 consultants, fostering talent development, and driving continuous improvement to ensure optimal service delivery and customer satisfaction. Show less