Amy Miller

Experience

• 

  JPMorgan Retirement Plan Services

  Mar 2000 - Jun 2007

  • Business Process Consultant

    Apr 2006 - Jun 2007

  • Service Delivery Manager

    Mar 2000 - Apr 2006
• 

  H&R Block

  Jun 2007 - May 2013

  Develop and implement strategy for client facing content that transcends product or channel. Support digital on-line tax preparation product content needs.

  • Manager, Enterprise Content Strategist

    May 2012 - May 2013

  • Director, The Tax Institute

    May 2009 - May 2012

  • Project Manager

    Jun 2007 - May 2009
• 

  City of Mission, Kansas

  Apr 2012 - Apr 2016

  Councilmember, Ward II

  Represent citizens of Mission, KS to achieve fiscally conservative progress that benefits all stakeholders and future growth.

• 

  Empower

  May 2013 - now

  Collaborates with business and technology partners to prioritize and manage delivery of reporting, data, analytics, and technical modernization initiatives. Empower clients and lines of business to optimize their goals.Thinks outside the box to meet all levels of internal and external client expectations.Communicates and negotiates with all levels of the organization to deliver value-added results. Lead innovative process improvement efforts that increase revenues and value while decreasing cost and waste.Provide strategic focus on comprehensive process view crossing multiple business units to ensure optimal performance for the organization.Use concrete data to support recommendations resulting in measurable results.Incorporate organizational objectives to drive improvements for increased satisfaction in customer experience.

  • Value Stream/Product Director

    Dec 2019 - now

  • Senior Manager, Process and Project Management

    Aug 2015 - Dec 2019

  • Business Process Optimization

    May 2013 - Dec 2018