Amy Miller

Amy Miller

Followers of Amy Miller1000 followers
location of Amy MillerMission, Kansas, United States

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  • Timeline

  • About me

    Enjoys the challenge of ever-changing environment. Works to balance tactical execution with empowerment.

  • Education

    • University of Kansas

      -
      Bachelor of Science in Business Administration emphasis Economics Business Administration emphasis Economics
    • The University of Kansas

      -
      Bachelor of Science Business Administration emphasis in Economics
  • Experience

    • JPMorgan Retirement Plan Services

      Mar 2000 - Jun 2007
      • Business Process Consultant

        Apr 2006 - Jun 2007
      • Service Delivery Manager

        Mar 2000 - Apr 2006
    • H&R Block

      Jun 2007 - May 2013

      Develop and implement strategy for client facing content that transcends product or channel. Support digital on-line tax preparation product content needs.

      • Manager, Enterprise Content Strategist

        May 2012 - May 2013
      • Director, The Tax Institute

        May 2009 - May 2012
      • Project Manager

        Jun 2007 - May 2009
    • City of Mission, Kansas

      Apr 2012 - Apr 2016
      Councilmember, Ward II

      Represent citizens of Mission, KS to achieve fiscally conservative progress that benefits all stakeholders and future growth.

    • Empower

      May 2013 - now

      Collaborates with business and technology partners to prioritize and manage delivery of reporting, data, analytics, and technical modernization initiatives. Empower clients and lines of business to optimize their goals.Thinks outside the box to meet all levels of internal and external client expectations.Communicates and negotiates with all levels of the organization to deliver value-added results. Lead innovative process improvement efforts that increase revenues and value while decreasing cost and waste.Provide strategic focus on comprehensive process view crossing multiple business units to ensure optimal performance for the organization.Use concrete data to support recommendations resulting in measurable results.Incorporate organizational objectives to drive improvements for increased satisfaction in customer experience.

      • Value Stream/Product Director

        Dec 2019 - now
      • Senior Manager, Process and Project Management

        Aug 2015 - Dec 2019
      • Business Process Optimization

        May 2013 - Dec 2018
  • Licenses & Certifications

    • Project Management Professional (PMP)

      Project Management Institute