Pupuli Pattnaik

Experience

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  Tech Mahindra

  May 2019 - Sept 2020

  Associate-Tech Concierge Desk

  During my tenure, I engaged extensively with BLANCCO and SERVIFY software to troubleshoot and resolve client technical issues, providing guidance to empower my team in delivering timely solutions. As a key member of the escalation team, I oversaw issue resolution, conducted team meetings to strategize on minimizing future issues, and managed the allocation of IHS through online interfaces.I coordinated with various departments on operational tasks, such as billing and shipping, and conducted thorough technical research to enhance product and service knowledge. Additionally, I played a pivotal role in generating strategic leads, expanding the client base, and actively participated in team meetings to review projects and analyze client feedback. Show less

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  EY Technology Solutions

  Jun 2023 - Sept 2023

  Summer Intern

  I provided services related to data forecasting on demand, supply, and pricing of products using statistical methods such as Simple and Multiple Regression, and machine learning tools like ARIMA, MA, and WMA models. I developed detailed presentations to summarize findings from various analyses and created data visualization dashboards using Power BI for financial and sales datasets.My role involved cleaning and transforming raw datasets, performing exploratory data analysis, and identifying trends in complex data sets. I regularly presented reports on project progress and results to my team. During my internship, I gained a fundamental understanding of SAP ERP, specifically the SD Module, and presented detailed documentation on its workings. Additionally, I gained exposure to corporate learnings, including attending a one-week client workshop on project presentation and delivery, and preparing minutes of meetings (MoM). Show less