Lawren Sprout

Experience

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  Festiva

  Dec 2012 - Sept 2016

  Administrative Assistant

  -Process and audit new client contracts according to company guidelines. -Process payments using Dollars on the Net and maintain site wide Escrow Account and reports. -Act as new hire liaison and facilitator for new hire orientation for Charleston office.-Work closely with accounts payable and payroll by assisting in processing invoices and managing site time clock. -Supervise a team of 2 tour check-in receptionist and oversee daily operations of tour check-in. -Train new tour check-in employees and make sure all staff is up to date on current guidelines and qualifications. -Maintain electronic files of client contracts.-Maintain file system of employee documents.-Resolve customer complaints and direct phone calls as needed.-Act as back-up Verification Officer when needed. Show less

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  New Heights Property Management

  Sept 2016 - Sept 2021

  - Oversee successful operation of maintenance department site wide ensuring maintenance coordinator and maintenance technicians adhere to company policy and procedure.-Listen to peer feedback and report what is necessary to Operations Manager/Broker.-Come up with creative programs/projects/solutions to continue improving peer/customer satisfaction.-Make decisions that are consistent with directives of Operations Manager/Broker.-Handle calls, mail, email or in-person inquiries to minimize interruptions for Operations Manager/Broker.-Complete weekly and monthly reports with timeliness and accuracy.-Prepare agendas and/or PowerPoints for meetings as directed and be present, attentive, and actively participate in all meetings you are involved in .-Organize and code invoices, bills, agreements, and other documents for approval.-Prepare and post advertisements for job openings. Perform screening and initial assessment of all acceptable candidates including phone interviews and in-person interviews.- Train and oversee ongoing coaching of all staff including virtual assistants.- Oversee Lease Only Properties.-Maintain office supplies/materials needed for office and staff.-Maintain high level of confidentiality.-Follow directives of Operations Manager/Broker with an emphasis on getting things. Show less -Supervise a staff of 3 Maintenance Technicians to ensure each technician meets monthly financial goals and is providing plus-one service with each job.-Schedule,coordinate, and dispatch service requests for a portfolio of 600+ single family rental properties and ensure all work is completed within a 30 day window.-Complete all invoicing for in-house jobs as well as out-sourced service requests.-Implemented a new inventory system for all maintenance equipment to prevent internal loss. -Process all incoming applications for new residents and qualify each resident. -Train all new Property Managers and support staff.-Work closely with Operations Manager and Broker-in-Charge to continually create and implement new policies and procedures for the company. Show less Licensed Property Manager- Successfully manage a portfolio of 260+ single family residential properties- Supervise a staff of one Property Manager and one Assistant Property Manager and ensure each team member understands all aspects of their responsibilities and demonstrate a thorough understanding of all policies and procedures.- Effectively manage and coordinate all service requests, preventative maintenance, capital improvement projects, move-ins and move-outs for each property.- Redesigned the training program for Property Managers and continually create new policies and procedures for the company.- Make vital decisions on a regular basis regarding projects for individual properties and drive decision-making within a team setting.- Resolve customer and client conflicts while maintaining a high level of customer service.- Use multiple programs for task management, drafting and maintaining documents, processing client and customer requests, distributing monthly statements to clients, and maintaining accurate and current accounting ledgers. Show less - Assist a team of 2-3 Property Managers - Communicate general requests between Tenant's and Home Owners.- Submit and process service requests to list of preferred vendors including daily updates, estimate approvals, and invoicing.- Answer phone calls regarding applications, service requests updates, property showings, accounting, and other general questions.- Maintain company wide key system including distributing keys as requested, assisting in creating new organizational system, and creating copies of key using in house key cutting device.-Assist in other administrative duties as requested Show less

  • Executive Assistant

    Jun 2021 - Sept 2021

  • Senior Maintenance Coordinator

    Mar 2020 - Jun 2021

  • Senior Property Manager

    Jul 2017 - Mar 2020

  • Assistant Property Manager

    Sept 2016 - Jul 2017
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  PURE Property Management

  Sept 2021 - now

  - Responsible for a broad range of general administrative and coordinator duties. - Proactive member of the team providing input and suggestion on various projects.- Provides varied administrative support, including preparing internal and externalcommunication, reports and other documents as directed. Assists in preparation for variousteam meetings- Act as liaison for Operations and Partner Relations efforts, relaying and exchanginginformation with others including but not limited to Pure branch locations, otherdepartment heads and external affinity partners.- Assist Operations, Partner Relations and PURE’s Product Team to “productize” playbookprocesses ensuring nuances are documented, communicated and implemented.- Prepare reports and/or special projects, including data collection and analyzing information- Support and assist in the discovery phase of affinity partner programs.- Coordinates company-wide implementation of approved partner programs. Show less - Oversee successful operation of maintenance department site wide ensuring maintenance coordinator and maintenance technicians adhere to company policy and procedure.-Listen to peer feedback and report what is necessary to Operations Manager/Broker.-Come up with creative programs/projects/solutions to continue improving peer/customer satisfaction.-Make decisions that are consistent with directives of Operations Manager/Broker.-Handle calls, mail, email or in-person inquiries to minimize interruptions for Operations Manager/Broker.-Complete weekly and monthly reports with timeliness and accuracy.-Prepare agendas and/or PowerPoints for meetings as directed and be present, attentive, and actively participate in all meetings you are involved in .-Organize and code invoices, bills, agreements, and other documents for approval.-Prepare and post advertisements for job openings. Perform screening and initial assessment of all acceptable candidates including phone interviews and in-person interviews.- Train and oversee ongoing coaching of all staff including virtual assistants.- Oversee Lease Only Properties.-Maintain office supplies/materials needed for office and staff.-Maintain high level of confidentiality.-Follow directives of Operations Manager/Broker with an emphasis on getting things. Show less

  • Implementation Project Manager

    May 2024 - now

  • PM Operations Specialist

    Jan 2023 - May 2024

  • Executive Assistant and Special Projects Adminstrator

    Jan 2022 - Dec 2022

  • Executive Assistant

    Sept 2021 - Jan 2022