Felicia King

Experience

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  Pizza mia italian grille

  Mar 2012 - Dec 2014

  Waitress
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  Food Lion

  Feb 2015 - Feb 2016

  Customer lead

  ✦ Coaching cashiers.✦ Ensuring appropriate customer flow through open lanes.✦ Maintaining teamwork.✦ Ensuring customer satisfaction.✦ Closing and opening store. ✦ Counting tills and safe.

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  Durham county board of elections

  Mar 2016 - Mar 2016

  Poll assistant
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  Durham county board of elections

  Sept 2016 - Jun 2017

  Office Assistant

  ✦ Process, input, and update voter registration within the computer system.✦ Keen attention to detail to ensure the accurate completion of multiple tasks by strict deadlines.✦ Processing and organizing all incoming and outgoing mail.✦ Providing administrative support.✦ Ensuring all data is up-to-date by gathering data and sending mail to voters with no recent updates.✦ Ensuring previous absentee voters have current information on upcoming absentee voting deadlines.✦ Providing knowledge of procedures and events for any patron. Show less

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  Person county library

  Jul 2017 - Jul 2018

  Library Page

  ✦ Gained a strong understanding of various methods for cataloging books and other materials.✦ Set up computer and digital device access, providing assistance with use and operation.✦ Maintained organization and order throughout the library using memorized systems and practices.✦ Researched, planned, and set up attractive and informative library exhibits.✦ Kept catalog, supplies, equipment and records orderly and updated with latest material additions and removals.✦ Maintained and updated patron records in the library system database. Show less

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  Wake Technical Community College

  Nov 2018 - Aug 2019

  Simulation & Game Development ✦ Maintained organization and order throughout the library using memorized systems and practices.✦ Kept catalog, supplies, equipment and records orderly and updated with latest material additions and removals.✦ Maintained and updated patron records in the library system database.

  • Student

    Aug 2018 - Aug 2019

  • Library Assistant

    Nov 2018 - Jan 2019
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  Ubisoft

  Aug 2019 - Nov 2022

  Manage multiple fast-paced brands across multiple social media platforms by creating assets, writing content, and managing social engagement.✦ Collect, process, and analyze data for reports to verify player feedback across multiple social platforms.✦ Perform secondary research regarding outlying data to verify when there were unexpected trends or specific events causing audience outburst.✦ Create digital static assets, video assets, as well as written copy for publication across multiple platforms. (Twitter, Instagram, Discord, Reddit, Facebook)✦ Provided writing support for various projects and departments in a fast-paced environment for a variety of public-facing materials to keep the community updated and engaged.✦ Train and update incoming team members on processes and brand practices. Show less

  • Community Manager

    Jul 2022 - Nov 2022

  • Community Representative

    Sept 2021 - Jul 2022

  • Technical Support Representative

    Jun 2020 - Sept 2021

  • Technical Support Trainee

    Aug 2019 - Jun 2020
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  PerBlue

  Oct 2022 - Oct 2023

  Community Manager

  Developed a brand identity and plan for action on multiple different brands across the company. Utilized project management and leadership skills to ensure marketing and social plans were strategic, effective, and engaging.✦ Planned and executed promotional activities to drive community engagement and social media presence that aligns with the business goals.✦ Analyzed and reported social media and online marketing campaign results resulting in a 3% boost in open rates for emails and 30% increase in social media reach.✦ Founded and produced content calendars for each platform to establish timely and relevant posts which provided static data to track engagement and reach tests. ✧ Based on market research, founded a social media strategy that aligned with how competitors were marketing and also set us apart from competition. ✧ Created a standard day and time for posting which provided uniform data to pull information regarding engagement trends and whether certain assets were beneficial. ✧ Improved post engagement by researching and finding the ideal time to post based on the audience's online presence which increased engagement by 20% in a year.✦ Completed thorough market research regarding anticipated projects and competition to ensure that upon acquisition we were prepared to maintain audience expectations and prevent player loss.✦ Coordinated with design and media teams to develop high-quality creative assets by creating and maintaining JIRA’s, leading meetings, providing documentation, and maintaining communication to ensure efficient timeline and project adjustments as needed.✦ Had weekly syncs to ensure that all team members had resources needed to complete tasks. ✧ Reached out to team members who were falling behind to find resolutions before the project became delayed. ✧ Ensured each team member felt empowered to do their work with all resources needed to be successful. Show less

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  Playback Rewards

  Sept 2024 - now

  Customer Support Manager