Jide Thorpe

Experience

• 

  Access Bank Plc

  Sept 2018 - Oct 2022

  • Managed a portfolio of more than 2000 individual, small corporate and SME clients.• Provided financial advisory services to numerous individuals and SMEs under my portfolio.• Facilitated loans and advances to SMEs and individuals worth over £20 million.• Facilitated FX, trade and investment transactions running into millions. • Maintained a Customer satisfaction score of 80% and 5 star audit rating.• Conducted onboarding of customers, Know Your Customer (KYC) and Customer Due Diligence (CDD).• Team Member in the implementation and drive of new products in the Bank.• Effectively resolved customer complaints and enquiries.• Ensured customer account activity and change in circumstance continue to align with Bank’s risk appetite.• Identified and escalated suspicious customer activities to relevant department.• Examined client account information to identify credit risks in order to lower NPLs.• Analysed customer account information (transactions, deposits, demographics, and etc) to identify trends and patterns for potential business improvements. Show less

  • Client Relationship Officer

    Apr 2019 - Oct 2022

  • Relationship Officer- Youth Banking

    Sept 2018 - Apr 2019
• 

  University of Derby

  Nov 2023 - Apr 2024

  Student Engagement Advisor

  • Used data and intelligence from the student record systems to identify and interact with Students who are at risk of disengagement, failure, or non-completion.• Monitored student attendance record to ensure they comply with the accepted level as agreed in the study contract.• Timely resolved over 1500 enquires and complaints using Dynamics 365 CRM.• Identified and escalated cases of student trying to manipulate their attendance record to the colleges.• Advised students considering withdrawing or taking a leave of absence on the support resources the university offers• Participated in the development and implementation of initiatives to facilitate and increase retention and engagement. Show less

• 

  Department for Work and Pensions (DWP)

  May 2024 - now

  Executive Officer