
Thomas Boyce

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About me
Experienced Service Development Manager - Leading with Innovation and Operational Excellence
Education

University of South Wales
2013 - 2016Bachelor of Arts - BA Sports Development 1st Class Hons
University of South Wales
2022 - 2025Master of Science - MS Leadership and Management tbc
Experience

Rhondda Cynon Taf County Borough Council
Sept 2016 - May 2023Approx. £38,000 AnnuallyIn a challenging role at RCT Council, I spearheaded the development and transformation of day services for older people, aligning with the Social Services and Well-being Act (2014). This role was particularly crucial during the COVID-19 pandemic, requiring rapid adaptation and innovative solutions to ensure uninterrupted and safe service delivery.Key Responsibilities and Achievements:Strategic Development: Led the strategic overhaul of older people's day services, ensuring compliance with legislative frameworks and aligning with Adult Services' strategic direction.Crisis Management during COVID-19: Adapted service delivery models to meet the unique challenges of the pandemic, ensuring the continuous and safe provision of services for older people and people with dementia. My role involved rapid response to changing circumstances and innovative problem-solving.Quality Assurance: Established robust standards within a Quality Assurance System, enhancing service quality and monitoring.Budget Management: Oversaw a significant budget, implementing cost-saving measures while maintaining service quality.Policy and Reporting: Drafted critical regulation 80 reports for CIW and cabinet reports for the Director of Adult Services, shaping policy and strategic decisions.Leadership and Collaboration: Collaborated with Day Service Managers in developing Service Plans, contributing to effective business planning and performance management.This role required a dynamic approach to management, balancing the need for strategic planning, crisis response, and innovative service redesign. My contributions were pivotal in navigating the complexities of service delivery during a critical period, significantly impacting the well-being of older people and people living with dementia in the community. Show less Approx. £25,000 AnnuallyAs part of the prestigious graduate scheme at RCT Council, I engaged in a dynamic and challenging environment, where I honed my project management skills and gained in-depth knowledge and experience in strategic planning and execution. Reporting to senior management, I played a key role in advancing organisational objectives, particularly in the Care and Support Services sector.Key Achievements and Responsibilities:Project Management: Managed a critical project that aimed to expand the Care and Support Service's capacity to implement coproduction from a strategic standpoint. This initiative was aligned with the principles of the Social Services and Wellbeing Act (2014) and involved complex planning, stakeholder engagement, and execution.Collaboration with Academia: Worked closely with Nick Andrews, a nationally known social work researcher from Swansea University, enhancing the project's depth and impact through academic collaboration and research-based approaches.Professional Development: Earned the PRINCE2® Foundation Certification and a Level 4 Higher Apprenticeship in Project Management, accredited by Llywodraeth Cymru / Welsh Government. These qualifications have significantly bolstered my project management expertise, enabling me to apply best practices and methodologies in a professional setting.Strategic Planning: Involved in strategic decision-making processes, providing insights and recommendations to senior management, which helped shape effective service delivery strategies.This role in the graduate scheme was instrumental in developing my project management capabilities and offered invaluable insights into strategic planning and execution within a public service context. Show less Approx. £22,000 AnnuallyIn my role as a Community Sport and Physical Activity Leader within the Sports Development Team at RCT Council, I had the opportunity to contribute significantly to the promotion of sports and physical activity in the local community. Based in Llantrisant, my role involved diverse responsibilities, from funding facilitation to direct community engagement.Key Responsibilities and Achievements:Community Chest Funding: Played a key role in the administration and distribution of Community Chest funding to local sports clubs. My responsibilities included assessing applications, ensuring compliance with funding criteria, and supporting clubs in maximising the impact of the funds received.Schools Engagement: Worked closely with local schools to promote sports and physical activity. This involved coordinating with school authorities, understanding their needs, and helping to implement effective sports programmes that were inclusive and engaging for students.School Sports Survey Delivery: Actively involved in the delivery of the School Sports Survey, a key initiative to assess and enhance the quality and reach of sports programmes in schools. My role in this project required meticulous data collection, analysis, and reporting, contributing valuable insights for the development of future sports policies and programmes.This role not only allowed me to utilise my skills in project management and community engagement but also deepened my understanding of the operational aspects of sports development at the local government level. Show less £27,500 AnnuallyIn my role as a 5x60 Officer at RCT Council, I was committed to promoting physical activity and sports amongst young people, focusing on inclusive and diverse initiatives. My responsibilities involved bridging the gap between young individuals and engaging physical activities, with a strong emphasis on community involvement and understanding.Key Achievements:Professional Development: Achieved a Level 3 Qualification in Youth Work and an ILM Level 3, enhancing my capabilities in youth engagement and leadership. These qualifications were crucial in improving my effectiveness in working with diverse youth groups and managing community projects.SEN Sports Initiative: Developed and coordinated a pioneering SEN (Special Educational Needs) sports project in partnership with a local bowls club. This initiative provided bespoke physical activity opportunities for SEN youth, promoting inclusivity and physical well-being. Its success was highlighted by its adaptability, allowing sports to be accessible and enjoyable for all participants, and fostering a sense of achievement and belonging among SEN youth.Celebrating Diversity Event: Orchestrated a 'Celebrating Diversity' event, aimed at bringing together young people from various backgrounds across RCT, particularly from BAME communities. The event served as a platform for open discussions on racism and youth rights under the UNCRC (United Nations Convention on the Rights of the Child). This initiative not only facilitated dialogue amongst young people but also promoted awareness and understanding of cultural diversity and youth rights.These roles at RCT Council have honed my skills in project coordination, event management, and youth engagement, underscoring my dedication to creating inclusive and supportive environments for young people from all backgrounds. Show less
Day Services Development Manager
Oct 2019 - May 2023Graduate Officer - Adult Direct Social Services
Sept 2018 - Oct 2019Community Sport and Physical Activity Leader
Apr 2018 - Aug 20185x60 Officer
Sept 2016 - Mar 2018

University of South Wales
May 2023 - nowStudent Engagement and Exams Manager (Academic Registry)In my role at USW, I manage university operations in scheduling, enrolment, exams and previously curriculum and student records. I’ve contributed to a record international enrolment of 2,600 students and have been recognised with an honorarium for stepping up over the past 9 months - where there were leadership gaps. I’ve streamlined enrolment and compliance processes, ensuring continuity during a leadership gap. My transition into the education sector has brought fresh perspectives, enhancing both operational efficiency and the student experience. Show less

PENYGAWSI PRIMARY SCHOOL
Nov 2024 - nowParent Governor
Licenses & Certifications

PRINCE2® Foundation Certification
AXELOS Global Best PracticeDec 2020
Level 3 Award in Leadership and Management
ILMApr 2019
Level 4 Higher Apprenticeship in Project Management
Llywodraeth Cymru / Welsh GovernmentDec 2020
Level 4 Diploma in Project Management
Association for Project ManagementOct 2020- View certificate

Level 7 Diploma in Leadership & Management - 8617-63
ILMNov 2024 
Level 3 Certificate in Youth Work
Agored CymruSept 2019
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