Dylan Yapp

Experience

• 

  The Lake Grill

  Jan 2006 - Mar 2015

  Host Server

  - Utilized extensive interpersonal communication skills with restaurant patrons and staff through hosting and serving- Arranged reservations and met the demands of a high stress and time sensitive environment- Worked collaboratively with staff to meet the high expectations of the restaurant while maintaining a positive working-team

• 

  Station Gallery

  Jun 2011 - Nov 2017

  Maintained this new role in-order to fund my full-time university studies. Responsible for front-of-house operations and administrative coordination between departments.- Performed event, program and membership registration/POS, renewals- Engaged visitors and members to promote events, and educate and sell programs and services- Responsible for security and monitoring of building, permanent collection and exhibitions- Directed and facilitated communications to departments and directly to the CEO- Performed administrative tasks including proofing publications and grant applications, incoming and outgoing mail, sales analysis, meetings, data entry, scheduling, catering, exhibition setup and hosting, in-house A/V and IT support Show less

  • Administrative Coordinator / Gallery Attendant

    Oct 2012 - Nov 2017

  • Artist Educational Assistant

    Jun 2011 - Aug 2013
• 

  Dylan Yapp - Original Artworks

  Apr 2013 - now

  Owner

  Founder of an art retail business that facilitates the sale of my artwork. I solely manage all aspects of the business from the conception, production, marketing, financials and sales, delivery and installation of works. - Award winning artist featured in several local art shows- Manages large commissions through all stages of project life cyclesCreated and manages eCommerce:- Created a personal domain- Designing and coding the website (HTML)- Driving organic traffic with SEO tools (meta tags, link building, keyword search)- Social Media Integration- Secure Payments through Swipe, PayPal, Interact Online- Contact and Referral Links- Shipment and Delivery Management- Product Pages: Photography and DescriptionsUtilize eCommerce analytics on data collected from my site and social media channels. Show less

• 

  University of Ontario Institute of Technology (UOIT)

  Jan 2015 - Apr 2015

  Researcher

  Independently conducted forensic psychology research sessions under the supervision of Dr. Leigh Harkins. - Utilized software to translate assessment scales in to viable and accessible digital questionnaires for data collection- Communicated with and informing participants of the study; the instructions, scientific basis, goals, ethics, their rights as a participant, answering any questions etc.- Performed observational recordings and compiling participants’ data and documentation for further analysis Show less

• 

  Toronto 2015 Pan/Parapan American Games

  Jun 2015 - Aug 2015

  Ceremonies Crew

  Being the representative face of the over 23000 games volunteers for televised opening and closing ceremonies of the Pan Am & Para Pan Am Games.Learned and executed choreography and stage production movements for both live audiences (45000 people) and television audiences (estimated 2.34 million viewers on CBC alone).Ensured the safety of athletes, officials, and delegates of 41 countries prior-to, during, and after the ceremonies production while ensuring they all have an amazing experience. Show less

• 

  Abilities Centre

  Jul 2016 - Mar 2020

  Assistant Manager - Membership Services

  Led a team of Customer Service and Sales Representatives (CSSRs). Worked closely with the Senior Manager of Sales and Marketing and internal stakeholders to initiate, develop, execute, and review several projects including:- Creating on-boarding and recurring training programs for new and existing CSSRs- Integrating Microsoft Teams to improve communication and boost collaboration- Launching an eCommerce site function for registration and purchasing memberships and services- Creating and running sales promotional campaigns and revenue development initiatives to meet KPIs (membership sales, trial conversions, first-time visitor tracking, program registrations, etc)- Auditing social and financial assistance programs to increase accessibility- Improving work stations and workflow for key repetitive processes to streamline service and reduce occupational health hazards- Creating staff scheduling processes that utilize PM software to address under/over staffing and irregular shifts (resource allocation)- Revising and replacing key forms, documents, and legal agreements- Updating membership pricing and policies- Performing B2B coordination with Centre Partners (ODSP, Grandview Children's Centre, CNIB, Rugby Ontario, Ontario Basketball Association, Parasport Ontario, Neruochangers Rehabilitation Centre, Town of Whitby, Ontario Ministry of Children, Community and Social Services) to efficiently manage and direct services. Show less

• 

  Youthdale Treatment Centres

  Nov 2018 - Apr 2019

  Project Manager

  Aided in achieving Youthdales future strategic objectives by developing a turnkey executable plan for their 50th anniversary, and future celebrations, galas, or fundraisers for the charitable organization. - Analyzed Youthdale's annual reports and strategic plan to formulate a project that would meet their needs and be completed within the limited 6-month placement- Worked with key stakeholders and the project sponsor to pitch and receive board input and approval to begin planning- Given limited direction from senior stakeholders, my team developed several iterations of the project plan that provided Youthdale with a novel fundraising model which would allow Youthdale to easily execute future fundraising and staff/donor appreciation events given different inputs of scope, schedule, and costKey Deliverables: Project Charter, Communications Plan, Weekly Reportings, Change Control Document, Events Planning Package, Board Presentation, Best Practices Archive, and Hand-off. Show less

• 

  Bristol Myers Squibb

  Nov 2020 - May 2022

  Medical Writer

  manage the planning and execution of medical advisory board reports through the capture and dissemination of information and input of top medical experts nationwide, for the purpose of improving healthcare outcomes for patients across Canada.

• 

  Border2Border Entertainment

  Jun 2021 - Dec 2021

  Project Manager - COVID-19 Screening and Enforcement

  I Independently created and operated a COVID-19 Testing Site while participating in Ontario’s Antigen Screening Pilot Program in addition to building an online booking portal system for clients to schedule COVID-19 screening appointments. I Research and enforce all COVID-19 related protocols on set by becoming an expert on all legal and legislative requirements. Created and manage numerous running documents including screening procedures, risk response plans, tracking documents, test kit acquisition, client communications and educational programming. Show less

• 

  LiV Medical Education Agency

  May 2022 - now

  Project Manager

  Designs, develops and facilitates the implementation of an education strategy and/or program(s) through effective and efficient management of resources, timelines and budgets. Provides leadership and is accountable for delivery of initiatives that address the educational needs of health care professionals (HCPs), in order to reduce healthcare gaps.