Judy McCann

Experience

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  Motorola, Inc.

  May 2000 - Oct 2003

  Bilingual (French/ English) Customer Service Agent

  Assisted French- and English-speaking Canadian customers by phone with features, functions, and repairs of two-way radios, pagers, and cell phones.Sold accessories, processed orders, and logged phone calls. Resolved complaints.Coached ten French-speaking customer service trainees as subject matter expert.

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  Peace Corps

  Aug 2004 - Oct 2006

  Community & Youth Education Volunteer

  Managed 12 Nigerien English teachers in their revision of "English for the Sahel" junior high textbook series. Wrote proposal obtaining $21K grant. Organized training in revision and publication processes.Liaised with editorial consultant, publisher, and funding source.Kept revision committee members on track as to agreed-upon goals, budget, and production timeline.

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  PODS Enterprises

  Feb 2007 - Nov 2012

  Maintained conversion rate of 25% in business to business sales of moving and storage solutions. Prospected accounts and leveraged relationships to build commercial customer base.Provided ongoing service to commercial accounts.Forwarded and pursued leads to and from national account managers.Organized full-service moves for executives.Worked with Logistics, Accounting, and other departments to expedite shipments.Resolved billing disputes.Compiled sales reports in Excel. Show less

  • Commercial Accounts Representative

    Jun 2011 - Nov 2012

  • Bilingual (French/ English) Platinum Services Representative

    Feb 2007 - Jun 2011
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  Professional Surveys, Inc.

  Dec 2013 - Nov 2014

  Insurance Verification Representative

  Verified and updated auto insurance information by phone for members of client company USAA. Entered information in web-based database.

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  Ultra Clean Systems, Inc.

  Dec 2014 - Jun 2015

  Customer Service Representative

  Scheduled installation, repair and preventive maintenance of ultrasonic surgical instrument cleaners with hospital personnel and service technicians. Followed up with customer satisfaction surveys, recording results on spreadsheet. Shipped parts to customers. Emailed purchase orders to service providers. Educated customers as to daily, weekly, and monthly maintenance procedures to keep machines running optimally. Assisted technical support manager with basic troubleshooting and with preparation of technician training materials. Show less