Andrew Bretana

Experience

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  SMRT Corporation Ltd

  Aug 2012 - Aug 2021

  Senior Assistant Engineer

  System / Network / Control System Administrator of computer servers and workstations in central command control center and stations control center. Control and Monitoring of system control of automatic trains and its subsystems.

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  Alorica

  Sept 2022 - now

  Customer Experience Agent - Technical Support
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  Irving Pulp & Paper SJNB via ABM

  Dec 2023 - Mar 2024

  Technical Analyst

  • Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices) • Resolve technical support issues that cannot be resolved by the Service Desk or requires hands-on approach. • Resolve technical issues related to the following technologies: Windows 10, Windows 11, Microsoft 365, Microsoft SCCM, Microsoft AD, DHCP, DNS, WIFI, Cisco Switches, AP, Kronos Time Clock, Moxie Player, Xerox printers, etc. • Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations and software applications • Analyze, document, and escalate critical issues to appropriate support groups • Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors • Perform preventative maintenance and install upgrades and options Show less