Dhara Shah

Experience

• 

  Vodafone Business

  Jul 2013 - Jan 2019

  National Strategic Account Manager

  Nurtured, managed & grew large strategic accounts for Vodafone India across the portfolio for IoT, Mobility, Fixed Line Services, Data Analytics. Planned & oversaw the execution of the account strategy and successfully achieved annual account targets.

• 

  PGi

  Feb 2019 - Aug 2021

  Senior Manager - Collaboration, Virtual Events & Integrated Communication Solutions

   Sales & Business Development: Focused on achieving predefined sales target and growth. Forecasting and planning monthly & quarterly sales targets and executing in given time frame. Managing a portfolio of Large Enterprise & Global corporate accounts for Virtual Events Solutions, Conferencing i.e. Audio, Web/Video & Microsoft Teams integrations and developing relationships with key decision makers in target organizations. Interface with clients for suggesting the most viable offers and cultivating relations with them for securing repeat business. Accountable for completing sales objectives and general quality of service. Expert in a cold calling, fixing appointments & meetings with the Head of Institutions/ Top Management only viz. C level, VP, Director etc. of the prospective organizations. Respond to incoming leads and effectively manage sales prospects and sales pipelines, via calls, web meetings, emails and in-person meetings. Expertise in negotiating contracts, forming grouping, and partnering with prospective clients. Carry out client presentations expressing the value plan of products, solutions, and service offering. Churn Management: Responsible for maintaining subscriber & revenue churn for existing customers. Assessing market, current trends in market, finding competitors, also giving suggestions for product improvement by designing and applying various methods in order to accomplish targets on monthly, quarterly, and yearly basis. Show less

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  Infobip

  Jan 2023 - now

  Responsible for driving revenue growth & account management in West India for conferencing, collaboration & virtual event solutions among large multinational & high value accounts. I’m happy to share that I’m starting a new position as Customer Growth Manager managing some top BFSI clients for India region.Skilled in Enterprise Solution Sales, Business Planning, Customer Acquisition & managing customer relationship.

  • Customer Success Partner

    Sept 2021 - now

  • Customer Growth Manager

    Jan 2023 - Jan 2024
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  Kaleyra

  Aug 2023 - now

  Sr Account manager Business & Growth

  Kaleyra is the API-based platform to engage your clients with personalized messages, chatbots, programmable voice services, and more. Kaleyra is bridging gaps between businesses and their customers through powerful communication tools.SaaS & CpaaS Business - A2P Messaging, Bulk Email, WhatsApp API, Chat-Bot, WebRTC, Video RTC, Google RCSBridging gaps between businesses and their customers through powerful communication tools.Empowering businesses to communicate safely, securely, effectively and instantly.Kaleyra is the API-based platform to engage your clients with personalized messages, chatbots, programmable voice services, and more. Kaleyra is bridging gaps between businesses and their customers through powerful communication tools. SaaS & CpaaS Business - A2P Messaging, Bulk Email, WhatsApp API, Chat-Bot, WebRTC, Video RTC, Google RCS Bridging gaps between businesses and their customers through powerful communication tools. Empowering businesses to communicate safely, securely, effectively and instantly. Show less