Ramkumar J

Experience

• 

  Cognizant

  Feb 2013 - May 2017

  Associate

   Handled key issues such as prioritization, changes to engagement scope and tracking the engagement metrics Incident Management - Handling high priority incidents during off-hours that involves troubleshooting, and when further assistance required, identifying and engaging the right teams Ensuring robust engagement management, issue resolutions and escalations Contributed to the Knowledge Management initiatives in the team Handled the Process Automation activities in the project Providing production support (Job monitoring, Application monitoring and fixing job failures and application issues) Involved in Problem resolution and Change Implementation Regular contributor to the Knowledge Management Portal that logs all our standard and ad-hoc activity procedures Reporting the support and maintenance activities to the Project Management Providing production support (Job monitoring, Application monitoring and fixing job failures and application issues) Involved in BCP activities/DR and acted as BCP Coordinator of the project Involved in interactions with the customer team regarding the project issues and Status Reporting with the client team Involved in Change Implementations (Testing Phase) Reporting the support and maintenance activities to the Project Management on Monthly and weekly bases (MPR and Weekly Huddle) Adhered to client’s project management and technology standards Have been taken care of all C2 metrics related activities Presented the Monthly Performance Report(MPR) with the customer team regarding the project issues and Status Reporting with the client team Show less

• 

  Infosys

  May 2017 - now

   Requirement Analysis, Design and Development. Configured and customized Salesforce standard and custom objects. Worked on record types and approval process. Created and customized reports and dashboards  Worked on the security profiles/roles and configuration Knowledge of Agile Methodology. Developed the code and worked on defect fixing tasks. As per the Agile concept, participated in scrum call daily. Involved in BCP activities/DR and acted as BCP Coordinator of the project. Involved in interactions with the customer team regarding the project issues and Status Reporting with the client team Involved in Change Implementations (Testing Phase) Reporting the support and maintenance activities to the Project Management on Monthly and weekly basis Show less

  • Senior Consultant

    Jan 2025 - now

  • Consultant

    Sept 2021 - Jan 2025

  • Senior Associate Consultant

    Feb 2020 - Sept 2021

  • Senior Associate Consultant

    Feb 2018 - Feb 2020

  • Associate Consultant

    May 2017 - Jan 2018