Payel Mandal

Experience

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  BDG GROUP

  Dec 2023 - Jan 2024

  Accounts Intern
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  Wipro

  Mar 2024 - Dec 2024

  Project Management Associate

  Work Experience Wipro Technologies, DOP-ENU - Working in a US based process for Rental Property Management.•Customer Screening (ID screening/KYC, Bank Statement Analysis and Ledger Review). • Resolve customer inquiries related to billing discrepancies and account adjustments through thorough investigation and analysis of the Ledger. • Provide detailed and accurate information regarding account balances and transaction history to customers.• Precisely log incidents and adhere to standard procedures to document all call details. • Utilize knowledge to investigate, escalate, and resolve consumer inquiries and complaints. • Communicate project goals, progress, and milestones effectively, keeping all parties informed and aligned throughout the project lifecycle. • Serve as the primary point of contact for property managers, tenants, contractors, and other stakeholders involved in projects.• Prioritize confidentiality and security of company and customer information. Show less

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  EY

  Jan 2025 - now

  Advanced Analyst

  EY GDS- Advanced Analyst working for MENA region largest Banking project (UAE based)•Conduct real-time and retrospective monitoring of transactions to detect potential suspicious activities.•Analyze alerts generated by AML systems to identify patterns indicative of money laundering or fraudulent behavior.•Investigate flagged transactions, document findings, and escalate cases as necessary.•Ensure compliance with AML policies, regulatory guidelines, and internal procedures.•Prepare and submit Suspicious Transaction Reports (STRs) to relevant authorities when required.•Collaborate with compliance teams to mitigate financial crime risks effectively.•Stay updated with emerging AML trends and regulatory changes. Show less