Sally Young

Experience

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  McDonnell Douglas Information Systems

  Jan 1984 - Jul 1991

  Senior Systems Analyst/Project Leader

  Acted as liaison between clients, design team and software developers. Supervised and provided technical guidance to software engineers and analysts. Responsible for the development, implementation and testing of medical financial systems including A/R, billing, EOM, insurance, collection management, on-line information retrieval, HMO utilization reporting, form processing and foreign system interface. Project led systems analysis, specifications, design, and development of conversion software for client databases. Additional tasks included technical and user documentation for all applications developed. Show less

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  Infonet Services Corporation

  Jul 1991 - Feb 2005

  Project Manager

  Provided hands on leadership for IT and Financial Systems projects, including: identify requirements, project scheduling, resource planning, software implementation, conflict resolution, documentation development, user training, and post-implementation review.

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  BT Americas, Inc

  Feb 2005 - Mar 2011

  Senior Project Manager

  Project Manager for IT Service Delivery, Service Assurance of BT Operate. Actively involve with cross-functional BT integration implementation projects. Responsibilities include PMO operations, project planning & scheduling, deliverables definition, budget scoping, team and stakeholder management, Service Level Agreements (SLA), resource allocation, problem tracking and resolution, reporting, and documentation. Act as liaison & interface between Development, Operations, Finance, Legal, and Management teams. Focus on Customer Relationship Management (CRM) and manage client relationships at all levels to include executive management. Show less

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  AT&T

  Apr 2011 - now

  Sr Project/Program Manager, EG Tech Dev