VU Q.

Experience

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  ENERGISME

  Apr 2015 - Dec 2021

  ** Focused on leveraging data and innovative features for Energy Management:- Apply OCR technology to automate recognition of energy bills and contracts with validation rule and continuous enhance data processing which eliminate manual data entry, reducing error and saving an average of 150 hours monthly for each client (over 2000 invoices per month)- Conduct user research to define pre-build dashboard templates with automate features and reduce report generation time by an average of 80%.- Conceptualize and implement mobile solutions with cartographic features, enabling over 1500 users to efficiently access data geographically, gaining insights and promptly detecting anomalies.** Continuously improve project practices to enhance development quality and ensure timely delivery.- Collaborate with QA engineers to enhance Test Automation projects and improve continuous testing processes resulting in a reduction of test execution time by more than 50%.- Leverage agile practices, specifically the Product Increment approach, to effectively build and maintain the Product Roadmap, resulting in 90% achievement of planned milestones.- Conduct thorough research to identify suitable methods and tools for implementing user tracking, thereby enhancing the overall user experience. Show less

  • Business Analyst | Product Owner

    Jan 2017 - Dec 2021

  • Marketing Research Analyst

    Jan 2015 - Jan 2017

  • Research Assistant

    Apr 2015 - Sept 2015
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  One Mount

  Jan 2022 - Mar 2023

  Senior Product Manager

  “One Mount is the go-to technological solution for cross-industry discrepancies, from financial services and distribution to retail, and real estate, to accelerate Vietnam’s digital transformation” - Ref. Vietnam Investment Review.Project 1: Digitalize and Real Estate Agent Network's ExperienceAdopt +10k of users and save onboarding time up to 50% which saved operational cost and increased customer satisfaction.- Participate to the overall go-to-market strategy and collaborate with cross-functional stakeholders to gather requirement to serve the target audiences (high and very high-income segment)- Plan and conduct various user researches and detect efficient touch points in collaboration Customer Success team using user’s behaviour database, collect and analysis feedbacks- Working with the development team to implement solutions and being accountable for business heads and technical for result and tracking indicators.Project 2: Integrate Easy Mortgage Consultant and Digital Contract tool for Buyer/Investor to offer the ultimate service for final clients while buying properties.- Conduct process mapping, identify paint point and design customer digital experience throughout their journey- Working with a cross-functional team (Sales, Ops, Customer Success, Marketing, Legal, Financial Service) to define overall process and different compliances in order to create new disruptive service in the market- Initiate a personal dashboard for monitoring the performance which then being used in different departments- Apply statistical techniques to identify opportunities of enhancement with data-driven recommendations. Show less