Alabi Farouk (M.SC)

Experience

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  The university of Ibadan water enterprise

  May 2013 - Apr 2014

  Quality Assurance Intern

  - Streamlined sample collection process, increasing efficiency by 20%.- Identified process improvement opportunities, reducing waste by 10%.- Improved laboratory operations, resulting in 15% faster analytical testing.- Completed rigorous training program on food safety and quality standards.- Collaborated with cross-functional teams to enhance overall quality & safety.

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  Fonds and pricey quarry

  Jan 2016 - Apr 2017

  Sales Representative
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  E¬BIZ (Naija Deals)

  Nov 2017 - Oct 2018

  Online Sales Representative

  - Developing, recommending and implementing a long-term strategic marketing plan. - Present, promote and sell products using solid arguments to existing and prospective customers. - Designing and overseeing adverts and promotional activities on social media and direct mail.- Overseeing product research before selling them to customers.- Making sure products reach customers' destinations intact and on time. - Responding to fears of new and existing customers about products. - Establish, develop and maintain positive business and customer relationships. - Continuously improve through feedback. Show less

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  SV Gaming Limited (BetKing Nigeria)

  Feb 2019 - Sept 2020

  Social Media Customer Care Consultant/Agent Support

  - Serves as a link between customers and the organisation - Resolving customer’s complaints at first contact. - Providing support for agents and online bookies. - Educating punters on various market options and products available.- Advise on company information. - Act as the company gatekeeper.- Resolving customer complaints and inquiries via social media platforms like Twitter, Facebook, WhatsApp, Instagram, and e-mails.

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  Terry's Patisserie

  May 2021 - Jul 2022

  Technical Manager/Quality Assurance Officer

  - Elevated adherence to HACCP and GMP standards, ensuring compliance.- Achieved SALSA Audit excellence within two weeks, showcasing adeptness.- Tailored NOUVEM CRM, enhancing efficiency and collaboration effectively.- Maintained zero product recalls due to diligent quality assurance practices.- Championed innovation by implementing new quality control technologies.- Resolved quality issues swiftly, minimising production downtime and waste.- Reduced non-conformities by 30% through proactive audits and inspections.- Streamlined quality documentation, reducing audit preparation time by 24%. Show less

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  DVS Ltd

  Jan 2024 - now

  Purchasing & Logistics Officer

  - Implemented inventory tracking system, reducing discrepancies by 90%.- Streamlined purchase order process, decreasing processing time by 25%.- Coordinated, seamless flow of goods, reducing delivery cycle time by 30%.- Developed supplier performance metrics, improving vendor accountability.- Reduced procurement lead times by 20%, enhancing supply chain efficiency. - Lowered inventory holding costs by 15% through effective stock management