Saad Azad

Experience

• 

  ThinkLABS Technosolutions Pvt. Ltd.

  Aug 2007 - Oct 2008

  Senior Sales Engineer

  • Managing Sales, Delivery & Set-up of Robotic Labs and Innovation Centers in Engineering colleges across India• Organizing Robotics Workshops in Engineering colleges & Technical Festivals

• 

  Robosoft Systems

  Nov 2008 - Sept 2010

  Business Development Manager

  • Introducing and Organizing Robotic workshops in premium Schools and leading Engineering Institutes• Conducting SWARM Robotics – using basic electronics and C programming to make autonomous robots for IIT Bombay TECHFEST 2010-2011 across India

• 

  Aquasail

  Oct 2010 - Apr 2011

  Relationship Manager

  • Corporate Team Building Programs and Leisure Sailing events management and operations• Email marketing campaigns and newsletters• Rough and ready Sailing Instructor

• 

  Bhea Technologies Pte Ltd

  May 2011 - Jul 2016

  • Business requirements gathering, Designing, Customizing, Configuring, Implementation, Testing, Delivery, Training, Account management & Support on CRM solutions for wide range of Industries• Managed customer-centric interactions, analyzing intricate business requirements, and delivering demos, PoC, and tailored solutions.• Assumed diverse roles such as Customer Advocate, Success Agent, and Business & Solution Analyst.• Provided effort estimates, SoWs, and fostered collaboration among teams and stakeholders.• Developed and customized with low code implementations and inbuilt configuration tools.• Implemented SugarCRM solutions, managed client accounts, and provided ongoing support.• Conducted thorough business requirement analysis and process mapping for CRM implementation. 收起

  • Business Development Manager

    Sept 2013 - Jul 2016

  • Business Analyst

    May 2011 - Jul 2016
• 

  Avendus

  Aug 2016 - now

  • Designed and implemented CRM solutions for Investment Banking and Wealth Management using SugarCRM and MS Dynamics 365. • Executed CRM strategies aligned with business goals, including KPI definition and performance measurement. • Led system configurations and customizations to improve UX and boost performance and user engagement. • Drove process improvements and data quality initiatives for consistent enterprise-wide practices. • Managed data migration and automated data capture for seamless integration. • Generated complex reports with SugarCRM’s reporting tools and ad-hoc reports with advance MS Excel skills. • Collaborated with Business, Marketing, IT, DMS, Infra, BI, Risk, and Compliance teams to enhance data security and compliance. • Created and delivered user and admin training, including materials and documentation. • Provided Level 1 & 2 support for system bugs and operational issues, ensuring resolution within SLAs. 收起

  • Associate Vice President - Technology Solutions

    Aug 2016 - now

  • Manager

    Aug 2016 - Jun 2022