Daniel Larson

Experience

• 

  CompUSA

  Jan 1990 - Jan 1995

  Pricing and Availability / RMA and Stock Adjustment manager

  Identified customer needs and provided solutions. Provided limited technical support. Utilized investigative skills to research customer histories. Provided customer service. Developed rapport with vendors to ease process of returning aged or defective merchandise. Reduced defective inventory of over $260,000 to less than $80,000 in four months. Maintained and processed in-store aged product returns. Supervised other employees of Return to Vendor department.

• 

  Technology Service Solutions / IBM

  Jan 1996 - Jan 1998

  Customer Service Representative / Level 2 Computer Technician: RISC Group

  Installed and maintained workstations. Repaired workstations. Administered dedicated customer account. Managed inventory in excess of $40,000. Managed dispatch and call volumes. Repaired production servers. Repaired laptops and docking stations. Provided customer service and phone support. Managed installation of all hardware for 80- to 200-user networks, from servers to workstations and cabling. Installed and maintained hardware of various manufacturers’ routers and hubs, both token ring and Ethernet. Show less

• 

  J. Glaser & Co, Inc,

  Jan 1999 - Jan 2001

  Network Support Specialist

  • Installed and maintained workstations.• Administered Novell 3.1x environments.• Handled day-to-day administration of users in Novell environment.• Provided customer service and phone support.• Troubleshot and repaired production Novell, Windows NT environment.• Administered several dedicated customer accounts.• Identified issues and repaired production NT servers.• Designed and implemented networks for clients.• Built and upgraded Novell 4.11 servers.• Built and upgraded NT 4.0 servers. Show less

• 

  Speakeasy

  Jan 2001 - Jan 2015

  Network Administrator

  • Configured routers and HP switches to provide fastest network possible. • Monitored all servers, both in Network Operations Center (NOC) and remote locations, and assured health and function. • Created and implemented training plans for new users on existing systems or for new systems for existing users. • Maintained, upgraded, and implemented phone systems, printers, workstations, and laptops; repaired on site to avoid depot service.• Built server to support various versions of Microsoft SQL used in business. • Designed, built, and implemented redundancy plan for network application servers. • Prepared Active Directory domain and eDirectory tree for transition to Exchange 2013 from GroupWise 2014. • Negotiated contracts for AT&T MPLS and AVPN connections, saving over $500 per month while providing faster service to more locations. • Designed, ordered, installed, and configured entirely new series of HP 2920 Gigabyte switches in Rosemont office to replace existing HP 4000 switch. • Designed, installed, and configured network for new Trailer in Mulga, Alabama. Hired local cabling contractor and worked with contractor to wire new and existing trailers for CAT 6 network cable, phone systems, and power. Traveled to Mulga and performed move from the old trailer to new. • Renegotiated AT&T IPflex internet contracts to save $150 per month while doubling existing networking bandwidth and number of concurrent calls across PRI phone system, as well as cutting long-distance and 1-800 number costs. • Selected vendor and collaborated to design hardware specs, purchase, and install final hardware; new virtualized system replaced all existing servers in one modern environment. • Coordinated installation and upgrade of existing Mitel digital phone system to new Mitel VOIP phone system in Mulga, Seneca, and Rosemont offices. • Served as sole member of networking team responsible for all first- and second-level support from 2001 until 2012. Show less