Jawad Saleem

Experience

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  Honda Atlas Cars ( Pakistan) Limited

  Nov 2004 - Mar 2005

  Sales Executive

  • Preparation of daily sales report, stock report, and daily transaction report.• Record keeping of the vehicles and managing booking documents of vehicles and cash reconciliation.• Training and administrate newly hired staff members.• Coordinating with the service department for handling after sales services.

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  Ufone

  Apr 2005 - Jul 2005

  Customer Care Executive

  Worked as Customer Care Executive at Ufone (PTML) & responsibilities include: Responsible for customer care operations• Maintaining Stock Issuance record, inventory handling and reporting.• Handling queries of corporate customers and coordination with relevant departments.• Training of franchise staff on product and system.• Handling customer queries regarding product upgrade and GPRS/MMS handset settings.• Preparation of daily report and weekly reconciliation reports of data purification and submission it to department head. Show less

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  Telenor

  Aug 2005 - Jan 2017

  • Responsible for Center Sales & Customer Care functions and processes to ensure delivery of the highest quality, efficient and responsive customer services.• Lead a team of 11 customer services representatives through planning, training and counseling each team member to ensure accuracy and empathy.• Responsible for Average wait and service time remains under defined standards.• Achieved upselling sales and Value added services targets from team members and motivate them to work hard.• Responsible for inventory management and inventory audits with zero variance. • Responsible for day end financial closing with cash and inventory reconciliation and aligned the accounts with ICC (Internal Channel Closing).• Ensure that the complaint tickets logged are according to standards and timely follow-up are taken by the center staff.• Expert in CRM system, Siebel, Tracker, Magic Screen, Smart Agent, iCBS and other tools to handle customer complaints.• Learning about organization’s products & services and keeping up to date with changes.• Meeting with other managers to discuss possible improvements in customer service.• Compliance of all company & regulatory policies and procedures.• Involved in staff recruitment and appraisals. Show less Worked as Sales & Service Center Executive & responsibilities include:• Stay up to date and resulted efficient customer handling on SSC.• With Customer Centric Approach, Performed excellent customer services and strong follow up on customer complaints within time.• Stay up to date about daily product knowledge, processes and procedures• Worked as a team player in a harmonized manner• Suggested Improvements in operational process flows of SSC.• Complaint handling for GSM and Easypaisa services.• Accomplish sales and services targets within given time.• Prepares product or service reports by collecting and analyzing customer information. Show less

  • Team Lead Sales & Customer Services

    Mar 2015 - Jan 2017

  • Executive - Sales & Customer Services

    Jan 2014 - Apr 2015

  • Officer - Sales & Customer Services

    Aug 2005 - Dec 2013
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  Uber

  May 2017 - Jul 2017

  Green Light Expert

  Uber is a technology company that is changing the way the world thinks about transportation. My role was to peruse this mission and help them to launch it in Gujranwala city. My role & responsibilities were as follow:• Launched Uber in Gujranwala City and performed various tasks related to marketing and advertising.• Delivered 5-star, in-person support to partners.• Walk drivers through on-boarding, training and all of the tools to be successful.• Helped brand the Uber name and get driver partners excited.• Updated Uber Partners on policies and procedures.• Worked with the Driver Operations team to make processes even better. Show less

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  Master Tiles & Ceramic Industries Ltd

  Sept 2017 - Feb 2018

  Assistant Marketing Manager

  Working as Assistant Manager Marketing at Master Tiles & Ceramic Industries Pvt. Ltd. Responsibility Include:• Regular interaction with all dealers of assigned zone for orders.• Target every potential dealer of zone for induction or revival• Focus on all dealers to ensure orders as per their assigned targets• Keep full track of dealers order to ensure timely delivery• Keep follow up to manage recovery of dealer as per agreed terms• Proactively monitor sales of dealers to keep track of their performance• Monitor all dealers and keep discount within company guidelines• Keep a check on all non dealers for CRPP and monitor their performance as per policy• Provide guideline in day to day matters to my subordinates for skill development so that they could be more productive towards achieving goals assigned by the company Show less

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  DHA Gujranwala

  Mar 2018 - now

  Marketing Manager

  • Preperation of Marketing Plan (OOH, Print & Electronic Plan) for the campaigns.• Preperation of different presentations as and when required by the management.• Conduct market surveys for data collection and analysis to be drawn for better decision making. • Manage Dealers / Business Partners for registraration / renewal.• Coordination with different vendors for the execution of marketing activities. • Leading a team of customer services representatives and ensure customer satisfaction. • Preparation of daily reports, notices & letters.• Assit Dir Marketing on day to day business operations. Show less