Trace Wilson

Experience

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  Family Physicians Of Lima Inc

  Mar 2022 - now

  Remote Operations Coordinator

  - Transformed existing phone infrastructure by replacing on-premises VOIP system with fully online softphone solution, enabling hybrid/remote work capabilities and reducing overall IT expenditures by 33%- Actively support remote operations by analyzing business needs and implementing changes as needed

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  Intech IT Solutions

  Aug 2022 - May 2024

  Systems Engineer I

  - Developed, maintained, and administered computer networks and related computing environments including hardware, software, and configurations.- Implemented, troubleshot, monitored, and performed data backups and disaster recovery operations.- Troubleshot and supported hardware, software, or other networks and systems.- Utilized specialized software to monitor the performance of computer systems and networks.- Analyzed client environments to determine potential improvements and enhancements.- Evaluated and recommended solutions to improve systems and network configurations, solve business problems and constraints, and determine hardware or software requirements for the client.- Documented client environments and maintained up to date information to allow other technicians to assist competently with unfamiliar networks.- Implemented, supported, and maintained VoIP systems, administered end user changes and features. Troubleshot functional aspects of the phone system through the admin console and other methods available.- Utilized working knowledge of Microsoft Server, Microsoft Exchange, Microsoft SQL, and Microsoft SharePoint to support complex client environments and needs. - Supported and maintained Active Directory, DHCP, DNS, and Group Policy configurations. Show less

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  Owens Corning

  May 2024 - now

  Global Information Services Intern

  AI & Analytics Center of ExcellenceLow Code TechnologyMicrosoft Power PlatformAzure APIMMicrosoft Copilot Studio