Paul Essery

Experience

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  Procom Communications Ltd.

  Aug 2005 - May 2010

  Client Services Coordinator

   Managed/maintained client accounts, servicing needs and applying appropriate solutions Operated multi-screen computer applications, phone, headset functions simultaneously Ensured high level of customer service Key roles included initial account setup, rectifying errors and professional prompt conflictresolution Polished service expertise; resolved service problems via departmental tracking/follow-ups and reported back with customers Awarded highest call taking record percentile of all agents Show less

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  G4S Secure Solutions (Canada) Ltd.

  Mar 2010 - Jun 2013

  Front-line security surveillance of formed mental health patients in hospitalPersonally monitor safety of patients while awaiting psychiatric accessmentObserve, protect & report conditions of patients; while maintaining safety & order for patients, hospital staff & the public at largeDetect, deter & assist public health officials in maintaining hospital safety standardsDiffuse confict & safety concerns with expediency, tact, diplomacy & respect under Canadian Charter of Human RightsAssist Police & Paramedics with conflict resolution management Show less

  • Security Officer

    Nov 2012 - Jun 2013

  • Patient Watch- Security

    Mar 2010 - Nov 2012
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  Inn from the Cold

  Sept 2011 - now

  Volunteer

  Volunteer support to Homeless Shelter

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  Paladin Corporate Security & Life Safety

  Dec 2013 - Aug 2014

  Security Officer

  Performs Regular Interior/Exterior patrols of York Region government buildingsPrepares written reports on all activities including pro-active reports on observed deficienciesInvestigates all complaints concerning building issues from management to staffOperates all CCTV, fire alarm systems, access control systems, computer applications (Windows), & the provision of security escorts for mayors, VIPS and special dignitariesInteracts with all high level management, staff & visitors providing a positive friendly customer oriented manner at all times Show less

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  Magna International

  Jan 2015 - Feb 2019

  Security Officer

  Performs Regular Interior/Exterior patrols of campus buildingsPrepares written reports on all activities including pro-active reports on observed deficienciesInvestigates all complaints concerning building issues from management to staffOperates all CCTV, fire alarm systems, access control systems, computer applications (Windows), & the provision of security escorts for VIPS and special dignitariesInteracts with all high level management, staff & visitors providing a positive friendly customer oriented manner at all times Show less