Becky Reisinger, API, AINS, CAS

Experience

• 

  Amica Mutual Insurance

  Jun 2000 - Aug 2015

  * Lead operations for Washington and Alaska.* Provided leadership and direction to all aspects of operational matters including human resources, branch management, sales, customer service, and financial management.* Oversaw all personnel for performance and career development.* Played a key role in optimizing revenue potential and improving customer retention.* Participated in human resources functions including handling labor relations, conducting performance appraisals, and performing coaching tasks.* Coordinated sponsorship opportunities for the Bite of Seattle and Seattle Marathon.* Introduced cost control measures and enhanced operational efficiency levels.* Spearheaded the development of reports that aided in business decision-making processes.* Formulated the annual business plan for the branch. Show less

  • Branch Manager - Washington & Alaska

    Jan 2006 - Aug 2015

  • Branch Sales Manager - Ohio

    Mar 2006 - Nov 2006

  • Assistant Branch Sales Manager - Texas

    Nov 2004 - Mar 2006

  • Senior Account Manager

    Mar 2003 - Nov 2004

  • Underwriter

    Jan 2002 - Mar 2003

  • Associate Underwriter

    Jun 2000 - Dec 2001
• 

  Aspida

  Sept 2016 - now

  * Built our operations to support launch of Annuity Division handling $1.5 billion in revenue during first year after launch. * Successfully developed management structure, including the on-boarding of 50+ associates, to service all departments. * Owned project to develop offshore, customer facing operations team in Cebu, Philippines. Successfully established offshore team while simultaneously improving quality and customer satisfaction. * Oversaw team of Licensing & Contracting representatives on-boarding and appointing over 5,000 agents and over 1,000 organizations in our first year of operation. Show less * Led the transition of operations from Denver, CO to Durham, NC, with no decrease in customer satisfaction. * Hired, trained and managed a net new customer service, new business and underwriting team in Durham, NC. * Developed policies and procedures for employees prior to creation of Human Resources department and maintained responsibility for human resources functions associated with recruiting, hiring, employment law compliance and benefits programs. * Designed and implemented mail room operations, including assessment of equipment needed, machine leasing, room design, hiring employees and coordinating of training. Show less

  • VP, Operations

    Feb 2017 - now

  • Director of Customer Service

    Sept 2016 - Feb 2017
• 

  Chief

  May 2022 - now

  Member