Julie Bruce

Julie Bruce

Printer Sales Rep

Followers of Julie Bruce332 followers
location of Julie BruceSan Antonio, Texas Metropolitan Area

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  • Timeline

  • About me

    Enterprise Communication Coordination Cell Work Team Lead

  • Education

    • Pleasanton High School

      1984 - 1988
      High School 9-12

      Activities and Societies: Pacesetters Mascot Future Homemakers of America Business Professionals of America UIL Prose and Poetry

    • East Texas A&M University

      1991 - 1993
      BS Speech Communication

      Activities and Societies: Golden Leos, Smith Hall Association, Resident Assistant

    • San Antonio College

      1988 - 1990
      Speech Communication

      Activities and Societies: Phi Rho Pi

  • Experience

    • Universal DataProducts

      Jan 1995 - Jan 1996
      Printer Sales Rep
    • Cyberlog International, Inc

      Jan 1998 - Jun 1999
      Technical Writer

      Create and distribute user, technical and training manuals using Microsoft Word, Microsoft Front Page, and Adaptec Easy CD Creator Deluxe Version 4.0. Create Standard Operating Procedures using Microsoft Word.

    • Nortel Networks

      Jun 1999 - Jun 2001
      Technical Writer

      Provide product documentation using Adobe FrameMaker, Adobe Acrobat, Quadralay WebWorks Publisher, Full Shot and Robohelp. Identify, coordinate and manage all documentation requirements for the San Antonio office. Create and test user, technical and installation manuals. Establish a schedule of deliverables and update using FileMaker Pro and Microsoft Project. Develop content with subject matter experts using Microsoft Word.

    • US Courts

      Jul 2001 - Jun 2023
      Technical Writer

      Provide product documentation using Adobe FrameMaker, Adobe Acrobat, Quadralay WebWorks Publisher, DreamWeaver, Visio, and WordPerfect. Reformat and rewrite Standard Operating Procedures. Work with another Technical Writer to develop documentation standards and guidelines.

    • Administrative Office of the United States Courts

      Jul 2023 - now
      ECCC Work Team Lead

      Facilitate communications between the EOC and Program Offices. Notify courts of service disruptions and system outages.

  • Licenses & Certifications

    • ITIL Continual Service Improvement

    • ITIL Foundations

    • HDI Support Center Analyst

      HDI
      Apr 2017
  • Volunteer Experience

    • Sunday School Teacher

      Issued by Harvest Country Fellowship of Pleasanton TX on Aug 2014
      Harvest Country Fellowship of Pleasanton TXAssociated with Julie Bruce
    • Sunday School Teacher

      Issued by Trinity Baptist Church of Pleasanton TX on Jun 2011
      Trinity Baptist Church of Pleasanton TXAssociated with Julie Bruce