Jessica C. Lee

Experience

• 

  Verizon

  Jan 2005 - Jan 2018

  Responsible for settings and help components of the Verizon TV user interface. Create and manage the self-help materials library. Train sales and customer support representatives. Ensure legal product compliance. Obtain internal team buy-in with each release (customer support, operations, marketing, etc.)● Built self-help portal with troubleshooting tools and videos to decrease support calls by 24%● Improved welcome flow to reduce churn and increase new customer retention by 8%● Improved search experience by delivering voice recognition module with commonly used commands Show less Responsible for launching Verizon TV on third party platforms (Android, iOS, Samsung, LG, Roku, & Netflix). Manage mobile releases and define feature sets. Lead international team of six engineers. Oversee QA testing and prioritize findings. Grow transactional video-on-demand sales revenue on third party platforms.● Consolidated multiple mobile apps into a single viewing destination with 5M downloads● Balanced business and vendor needs to launch a high-quality video experience on 4 new platforms● Increased month over month subscriptions by 22% using device trends and viewer data Show less

  • Senior Product Manager

    Jan 2014 - Jan 2018

  • Mobile Product Manager

    Jan 2010 - Jan 2014

  • User Experience Researcher

    Jan 2005 - Jan 2010
• 

  MW PARTNERS

  Jan 2019 - Jan 2020

  Product Manager

  Responsible for standardization of forecasting tools and reports used across Electronic Arts Inc. Understand user needs from impacted departments and third party partners. Secure alignment on a proposal to consolidate existing systems. Provide training and support. Monitor health and usage post-launch.● Interviewed key stakeholders and responsible parties for ad sales analytics reporting● Delivered initial proof-of-concept for ads sales analytics tools and data-gathering improvements● Achieved PDMA New Product Development (NPDP) Certification within 3 months Show less

• 

  The Mom Project

  Jan 2021 - Jan 2022

  Sr Product Manager

  Responsible for end-to-end talent experience from onboarding to hire. Deliver features to increase user engagement. Secure stakeholder alignment on product roadmap. Eliminate roadblocks. Communicate product direction to leadership. Prioritize product enhancements and triage action items for development.

• 

  AMP Agency

  Jul 2022 - now

  Sr Product Manager

  Assigned to Apple RetailGift Cards, Trade Ins, Payment Programs for Apple Online Store