Mohsin Sarwar

Experience

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  Manpower Pakistan

  Mar 2007 - Dec 2009

  Human Resources Assistant

  • Assisting HR team in the advertising that included preparing job descriptions and using the most useful channels to advertise.• Managing the leave procedure and process for any departing staff.• Head-hunting potential employee through different channels. • Resolving salary queries with payroll department.• Keeping record of candidates, in order to create a talent pool in order to use it for future positions.• Attending employee disciplinary and grievance meetings.• Reviewing online application and providing feedback to HR manager.• Understanding employee benefits, laws and termination process. Explaining new employees with all these important procedures. Show less

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  Primrk

  Mar 2011 - Jul 2014

  Retail operative

  Primark is one of the biggest fashion retailers in the UK and now expanding all over Europe and America. In total Primark have approximately over 270 stores. I worked in Primark as a Retail Operative for more than three years. That helped me gain ability to meet deadlines, effectively organizing teams, training and increasing productivity.• Helping and advising department manager of high selling items, in order to promote them for higher sales.• Maintaining displays and improving them depending upon the sales and newness of the products.• I have been part of recruitment process as well, that included conducting telephonic interviews, inviting candidates, arranging inductions and training new recruits.• Building good customer relations, assisting them, trying to use upselling techniques in order to increase sales for the company• Customer services department (returns, complaints handling, exchanges, refunds). • Visual merchandising throughout the entire store (Displays, store layouts & patterns, products placements).• Tills Operative on different till systems, working during busy time.• Health and Safety trained in order to be careful for potential hazards, placing equipment’s in such a way that is safe for customers and staff members. • Placing orders to fill the store. Show less

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  Silk Bank Pakistan

  Feb 2015 - now

  Relationship Manager

  - To ensure that the highest level of customer service is provided at all times and the customers\' Personal Banking needs are fully met in a professional and competent manner. - To maximize the sale of Bank\'s retail products/services (CASA, Deposits, Investment products)and to meet specific sales targets, SMART targets agreed from time to time.- To generate business through local sales promotion: outdoor marketing calls on existing as well as potential individual customers and target groups through seminars. - To ensure that whenever possible, cross sell opportunities are fully exploited in dealings with existing and new customers. Show less