Chris Childs

Experience

• 

  Papa Johns

  Jan 2000 - Jan 2004

  General Manager

  Verification and troubleshooting end device and credit card machine internet connectivity, customer database upkeep, synchronized in store coupons to website online ordering, created productivity/profit & loss reports and inventory database reporting.

• 

  Best Buy

  Jan 2004 - Jan 2006

  Geek Squad and Sales Associate

  Computer Department - Customer Sales; technical assistance with home andsmall business networking. MVP award for Exemplary Service.

• 

  ERA and Smart Choice Realty

  Jan 2006 - May 2012

  Realtor

  Project Highlights: Created and maintained a website and email server for large Real Estate firm. Data Entry and digital photo uploads, client database searches and search parameter settings; Website/Email server design and upkeep; PDF contracts and digital document signing and image storage and contract retrieval

• 

  Cisco

  May 2012 - now

  Project Highlights include: Data Center Design and Implement WAAS and ACE appliances for customer production environments. This includes HLD and LLD as well as Network Implementation Plan documentation. Configure and Optimize Data Center networks. Provide increased Cisco product experience. Work closely with Cisco TAC Engineers and BU to develop customer solutions, and troubleshoot various Cisco Data Center scenarios for enterprise deployments.• Daily customer contact (Customer facing time +90% per quarter)• Planning and Deliverables for Project Management• Maintain and support 6 Advanced Services Enterprise Customers• High customer response and satisfaction feedback• UCS support and deployment• On-site for Knowledge Transfers for customer trainings• WAAS and ACE design, configuration, and deployment Show less Project Highlights include: Handling incidents for Cisco customers in a NOC environment, troubleshooting circuits and internal customer networks, utilizing Remedy and Cisco MAP for managing incidents, working closely with Cisco TAC Engineers to develop customer solutions, and troubleshooting various Cisco routers, switches and security appliances for both large campus and local branch deployments.• Configured and solve connectivity issues for LANs and Wireless LANs for Cisco premier customers• Global customer support• Data Center RMS for Mobile Wireless Provider• Nexus NX-OS 7000 series Data Center support• GGSN, PCRF ASR5k Routers for 3G Mobile Services• IPA IOS XR support for ASR9k Routers 3G/4G LTE Services• Cell Tower backhaul support• TACACS+ and ACS monitoring • IronPort support and monitoring, on the fly filtering adjustment• IPSec, VPN, Tunnel monitoring• BGP, OSPF, EIGRP trouble shooting• SLA - SLO reporting, compliance and excellent Customer delivery• Developed NOC processes for NOC team gaining access to Customer NMS• Worked in Cisco NOC environment for Remote Management Services• Developed processes for optimal customer experiences in NOC, including outage email template mailers• Developed web interface for interactive shift and incident handover procedures• Improved NOC immersion experience for new team membersTechnical Environment (Development): Scripting, web pagesTechnical Environment (Creation): Numerous NOC processes Show less

  • EA Architect and Premium Service Seller -- Combined Seller at Cisco

    Aug 2023 - now

  • Strategic Software Sales Specialist

    Oct 2019 - now

  • Systems Engineer

    Jan 2015 - Oct 2019

  • Network Consulting Engineer

    Mar 2013 - Jan 2015

  • Network Engineer

    May 2012 - Mar 2013