Yigit Yetkin

Experience

• 

  İNREP International Representation

  Jun 2001 - Jan 2003

  Sales Specialist
• 

  BP

  Feb 2003 - Jan 2005

  Marketing Specialist
• 

  Deloitte

  Apr 2005 - Mar 2007

  Senior Consultant
• 

  Microsoft

  Mar 2007 - now

  • Account, relationship and technical support management for Microsoft strategic customers, by partnering with them on their digital transformation journey, cloud modernization and their company priorities • Create value for customers to accelerate consumption of solutions and support their technology and cloud investments by providing them end to end program and relationship management• Lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level adoption across Microsoft solution areas to help our customers achieve their goals.• Own customer success planning and execution of customer objectives and priorities• Deliver connected customer experience by orchestrating different organizations within Microsoft• Manage and provide technical resources to customers helping them implementing new technologies, architecture design/review and unblock technical challenges• Help customers to improve technical skills and capabilities for Microsoft cloud and product portfolio• Manage strategic account regular rhythm of business review meetings covering financial performance, strategic engagement/project milestones, cloud program reviews and technology adoption activities • Provide Oil & Gas and Retail industry expertise to our strategic customers while working with them on their priorities and critical projects• Manage support contract between Microsoft and customers end to end, by providing technical resources, program management capabilities, Proof-of-concepts, solution architecture, technical issue resolution, technology adoption and change management activities• Subject matter expert for Microsoft Azure, security and customer success planning for Microsoft UAE Show less • Plan and drive Consulting strategy and operating model across Middle East Cluster• Champion cloud consumption and focus to cloud growth across all Microsoft solution areas• Chief of staff for Consulting organization; Responsible from subsidiary people agenda, change management and people development• Own and manage monthly business review meetings by collaborating with different business functions to cover subsidiary monthly consulting business review, cross segment rhythm of business meetings and area leadership business reviews• Responsible from key performance indicators and business scorecard management • Co-owner and management of sales forecast, pipeline health, sales leads and strategic/large deal reviews within both subsidiary and area rhythm of business connections.• Manage consulting sales and delivery quota process end to end• Own and manage all business processes across consulting business function• Own and manage compliance process across all consulting business function Show less • Responsible from MEA Services Cloud consumption performance and Cloud Scorecard metrics • Drive Cloud culture, change management and Services role transformation• Build organizational capabilities in Services across 3 Cloud products and accelerate consumption• Manage Services Azure, Modern Workplace and Dynamics 365 teams across MEA region• Create, implement and manage regional services programs to accelerate Cloud consumption• Orchestrate Cloud project deliveries, cloud adoption framework initiative, marketing funds, success engagements and Azure customer ads motions across MEA Services• Cross group collaboration with Enterprise Account Teams, Technical Sales and Marketing organizations• Represent MEA Services in WW and Time zone Cloud ROBs and communities Show less • Manage Services Customer and Partner Experience (CPE) for EMEA Time zone, United States subsidiary, WW Services Azure and Dynamics domains.• Provide CPE insights and customer feedback analysis with recommendations to Time zone/Area, Domain and Corporate senior leadership teams• As a key stakeholder and subject matter expert, participate to WW/Time zone senior leadership monthly connections, business reviews and leadership briefings• Work with WW/Area Services teams to coordinate customer programs and customer survey process Show less • Responsible from area Premier Services business results, scorecard and P&L accountabilities• Own and drive monthly delivery ROB/MBU meetings with MEA subsidiaries• Develop revenue and delivery capacity models to drive business decisions, forecast and budget cycles• Manage MCS and Premier governance and maturity process for the area• Create and manage regional programs to accelerate Consulting and Support revenue including Engagement and contract consumption, support renewals and recapture rates• Drive Services collaboration and alignment with Area Enterprise, SMC and marketing business functions• Manage field enablement activities for business, operating model and process changes• Owner of the MEA Technical Account Manager community• Responsible from adoption and change management programs for MEA delivery management and technical account manager communities Show less

  • Principal Customer Success Account Manager

    Sept 2021 - now

  • Senior Business Manager - Consulting Services (Middle East & Multi Country Region)

    Oct 2020 - Sept 2021

  • Cloud Consumption - Senior Business Program Manager (MEA HQ Services)

    May 2017 - Oct 2020

  • EMEA Services Customer & Partner Experience Lead (Microsoft Corporation)

    Jul 2016 - Jun 2017

  • Services Delivery Manager (MEA HQ)

    Jul 2014 - Jul 2016

  • Principal Technical Account Manager

    Jul 2011 - Jun 2014

  • Services Business Controller

    Mar 2007 - Jul 2011