Bhagat Narwal (ITIL4)

Experience

• 

  VC

  Nov 2007 - Mar 2008

  Tech. Engg.

  To Provide Back End Technical Support for Cisco routers for home based use like Linksys.

• 

  Kingfisher Airlines Ltd.

  Mar 2008 - Nov 2011

  Executive IT Operations.

  - Providing IT support to user departments at all airports. - Imparting training for all IT engineering to ensure maximum up-time of KFA network devices.- Setting up New IT infrastructure for New Airport and City Offices including International airports and GSAs.- Evaluating and Implementation of new projects and software.Like Played a key role in implementation of Baggage Reconciliation systems at non metro & metro station and solely responsible for the implementation of the Centralized server to provide a common sight to all the stations. - Responsible of proper functioning of IT help desk.- Communication Set-ups: Team member for planning and implementation for all communications equipment like Air-band, mobile stations, base stations, repeaters, handheld radios etc. Also implemented conventional systems at all non-metros and public mobile trucking radio systems at metros. Show less

• 

  Collins Aerospace

  Nov 2011 - now

  Working as a Service Delivery Manager/Project Manager in CANS division. This multifaced role involves being the Project Manager and Technical point of contact and engagement, as well as end to end responsible for the product and solution delivery process for key customers- BOI Of India, Indigo, SpiceJet, Go Air, Alliance Air, Star Air, Nepal Airlines, SriLankan Airlines and many moreResponsibilities:▪Project Management and delivery of Paxlink (PSS) globally. ▪Implementation, deployment and managing the Remote ground station in India, Nepal, Sri Lanka, Bangladesh and Maldives. ▪Manage and coordinate for RGS deployment in Asia Pacific division with internal teams, in-county partners and Global partners. ▪Implement and manage products like Avinet, APIS, PNRGOV, iAPP, Type-B, AFTN, Rampnet and E-Border etc. ▪Assist in Evaluating and finalizing new business opportunities.▪Track, Manage and Achieve SLA with internal and external stake holders and customers. ▪Manage and Maintain Customer Satisfaction Score and Promoter Score.▪Responsible for contract renewals and to guide the account team on new business proposals.▪Ensured SLA adherence and maintained network performance ISP and KPI targets Reported network performance scorecards through quarterly meetings and monthly reports.Achievements:▪Successful delivery for Paxlink (PSS) product to Thai Viet Jet, Star Air and Flybig Airlines. In progress for Alliance Air India. ▪Successful delivery and maintenance of product and customer relationship for APIS India, Avinet, Global link and Remote ground station. ▪Successfully achieving and maintaining SLA for the products and customer expectations. ▪Within the first 12 months, reduced mean time to repair intervals by 33% on high severity incidents creating faster incident notifications and being a primary point of contact during escalations and after business hours. Show less

  • Project Manager/ Customer Success Manager

    Mar 2021 - now

  • Service Delivery Project Manager/ Commercial Aviation & Network Services

    Nov 2016 - now

  • Service Delivery Engineer

    Nov 2011 - Nov 2016