Katrice Jordan

Experience

• 

  Dubuis Healthcare

  Jan 2004 - Jan 2005

  Financial Analyst

  • Compiled monthly and quarterly financial/statistical reports for all Dubuis facilities for submission to the CEO, VP of Finance, and Facility Administrators.• Completed monthly site visits to assist in problem areas and determined the root cause of issues to provide resolution through training and troubleshooting to ensure that best practices are utilized.• Conducted quarterly internal Medicare audits to ensure that claims were submitted according to all applicable Medicare LTACH clean claim requirements. • Responsible for all aspects of Medicare, Managed Care and Commercial Billing/Collection oversight, as well as, Patient Registration and Insurance Verification processes for three Long Term Acute Care Hospitals located in Louisiana, Georgia, and Texas. Show less

• 

  McKesson

  Jan 2005 - Jan 2018

  • • Cultivated key customer relationships as a member of executive-level escalation teams that managed the strategic and tactical direction for de-escalating customer accounts and handling at-risk account management, which resulted in a high retention rate of high-profile customers and ongoing advanced workflow and system optimization opportunities.• Generated analytical utilization reports to influence business renewals, recommend post-implementation assessments and brainstormed opportunities to retain user adoption.• Headed product demonstration efforts to multiple healthcare facilities, including trade show participants. • Led technical and implementation teams of 15-20 direct and indirect reports that were responsible for performing new implementations and systems/infrastructure upgrades. Show less • Demonstrated sales ability by assisting the Sales Department with Demo’s of system, cross-selling and up-selling services, and items, and overcoming customer objections.• Responsible for developing OneContent methodology documentation to support changes of processes and software upgrades and training staff on job duties. • Obtained Yellow Belt certification and participated in two Greenbelt projects related to OneContent processes and structure.• Provided consultative and application technical support to OneContent customer base in successful implementation and upgrade of the OneContent suite of programs. Show less • Completed system build activities for customization of the HPF/HBF system in the area of workflow, imaging functions, and overall system setup and stability.• Conducted post-live assessments to identify any problem areas and developed plans for future improvements.• Contributed product input to Product Marketing and Development groups, and provided written direction regarding product functionality that improved the implementation process.• Determined staffing requirements and developed job descriptions for imaging functions.• Provided consultative and technical services to Patient Financial Services and Health Information Management in completion of the implementation of Horizon Patient and Horizon Business Folder suite of programs. Show less

  • Manager, Implementation Services

    Jan 2017 - Jan 2018

  • Senior Implementation Consultant

    Jan 2010 - Jan 2017

  • Implementation Consultant

    Jan 2005 - Jan 2010
• 

  Hyland

  Apr 2018 - now

  • Demonstrated employee development.• Head a team of Project Managers, Technical Consultants, and Business Consultants that are responsible for providing the highest level of implementation services for a content management solution customer base. • Maintain a high retention rate of employees by engaging in employee development, organizing team building activities, and establishing a positive work environment.• Manage team utilization and resource management scheduling activities, and perform project management duties to ensure successful completion of projects within specified timeframes. • Work with company personnel to ensure they meet performance goals and ensure that the expectations are met by providing adequate resources and training. Show less

  • Senior Manager, Global Healthcare Services

    May 2022 - now

  • Manager, Global Healthcare Services

    Apr 2018 - May 2022