Anthony Excell

Anthony Excell

Customer Service

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location of Anthony ExcellTauranga, Bay of Plenty, New Zealand

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  • Timeline

  • About me

    Digital Business Analyst | Agile Product Owner (PSM I, PSPO I) | ERP & eCommerce Transformation Lead

  • Education

    • Auckland University of Technology

      2018 - 2020
      Master of Business Administration (Distinction) - MBA Business Administration and Management, General A- (Distinction)
  • Experience

    • Manufacturing Suppliers Ltd

      Oct 2004 - Jun 2014
      Customer Service
    • MANUFACTURING SUPPLIERS LIMITED

      Jul 2014 - Apr 2015
      Inventory Manager

      Managed inventory control and warehouse operations, driving processoptimization.Led a large-scale ERP upgrade project, focusing on testing, training, andchange management.Identified and implemented system improvements that enhanced operationalefficiency.Coordinated training for all users and ensured seamless system integration.

    • Manufacturing Suppliers Ltd

      Apr 2015 - Jul 2020

      Managed customer service operations and team performance, enhancingcustomer satisfaction.Led a team of 11 staff to ensure exceptional customer service across alltouchpoints.Conducted process reviews and implemented improvements to streamlineoperations.Trained staff on systems, product knowledge, and customer engagementstrategies.Supported the integration of automation solutions to drive operationalefficiencies.Continued supporting and improving on ERP system implementation. Show less

      • Business Systems Manager

        Aug 2019 - Jul 2020
      • Operations & Customer Service Manager

        Mar 2018 - Aug 2019
      • Customer services manager

        Apr 2015 - Mar 2018
    • Steel & Tube Holdings Ltd.

      Jul 2020 - now
      E-Commerce Manager

      Delivered a roadmap for platform optimization, increasing customer engagement and adoption.Conducted in-depth business analyses to implement system and process enhancements.Led cross-functional collaboration with internal teams and external vendors to align digital strategy with business objectives.Developed training programs to onboard staff and customers for seamless platform integration.

    • Beta Gamma Sigma NZ

      Feb 2025 - now
      Committee Member
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Anthony Excell
      Member of Beta Gamma Sigma Beta Gamma Sigma Nov 2021