Anthony Excell

Experience

• 

  Manufacturing Suppliers Ltd

  Oct 2004 - Jun 2014

  Customer Service
• 

  MANUFACTURING SUPPLIERS LIMITED

  Jul 2014 - Apr 2015

  Inventory Manager

  Managed inventory control and warehouse operations, driving processoptimization.Led a large-scale ERP upgrade project, focusing on testing, training, andchange management.Identified and implemented system improvements that enhanced operationalefficiency.Coordinated training for all users and ensured seamless system integration.

• 

  Manufacturing Suppliers Ltd

  Apr 2015 - Jul 2020

  Managed customer service operations and team performance, enhancingcustomer satisfaction.Led a team of 11 staff to ensure exceptional customer service across alltouchpoints.Conducted process reviews and implemented improvements to streamlineoperations.Trained staff on systems, product knowledge, and customer engagementstrategies.Supported the integration of automation solutions to drive operationalefficiencies.Continued supporting and improving on ERP system implementation. Show less

  • Business Systems Manager

    Aug 2019 - Jul 2020

  • Operations & Customer Service Manager

    Mar 2018 - Aug 2019

  • Customer services manager

    Apr 2015 - Mar 2018
• 

  Steel & Tube Holdings Ltd.

  Jul 2020 - now

  E-Commerce Manager

  Delivered a roadmap for platform optimization, increasing customer engagement and adoption.Conducted in-depth business analyses to implement system and process enhancements.Led cross-functional collaboration with internal teams and external vendors to align digital strategy with business objectives.Developed training programs to onboard staff and customers for seamless platform integration.

• 

  Beta Gamma Sigma NZ

  Feb 2025 - now

  Committee Member