Lindsey Sames

Experience

• 

  Level 7 Salon & Spa

  Mar 2004 - Jun 2008

  Salon Coordinator

  Answering phones, cleaning, appointment scheduling, organizing, laundry, customer service

• 

  Level 7 Salon

  Jan 2008 - Feb 2012

  Salon Stylist & Wedding Beauty Coordinator

  -Performance of all hair and skin services-Distribution of stylists' productivity-Developed & implemented a Wedding Operation Plan & Scheduling System-Assisted in new employee trainingReceptionist, Level 7; Supreme organization-Sold retail and oversaw inventory-Scheduling & management of front desk-Received quarterly performance reviews of "Excellent" in Customer Service

• 

  Regency Beauty Institute

  Jan 2012 - Sept 2016

  • Worked alongside a Leadership team to supervise a team of up to 18 representatives• Assisted the team in helping up to 500 students a month start classes in Cosmetology•Daily reporting in Excel spreadsheets•Call Measurement and call monitoring•Onboarding and training new representatives•Achieved our highest Gross to Start since 2014 for our August 29th, 2016 class with 48.7% •Work cohesively with the Admissions Representatives, Financial Aid Counselors and Campus Managers to prepare futures students for school•Assists in training new hires as well as created a training manual and helped create a new training system utilized in the taining process•Actively coaches enrollment specialists through peer coaching and completing monthly call reviews•Tracks employee performance through daily and monthly reports and ensures accuracy to results •Work cohesively with the Admissions Representatives, Financial Aid Counselors and Campus Managers to prepare futures students for school•Facilitate and provide outstanding service to prospective students. •Consistent, professional, timely and effective contact with future students•Headed up a training module for the 5-A Model

  • Enrollment Supervisor

    Apr 2016 - Sept 2016

  • Senior Enrollment Specialist

    Jun 2014 - Apr 2016

  • Enrollment Specialist

    Jan 2012 - Jun 2014