Josh Easterling

Experience

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  Borders

  Jan 2010 - Jan 2011

  Event Coordinator
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  Best Buy

  Jan 2013 - Apr 2016

  Managed labor utilization and scheduling on a weekly basis.Assisted management with training of employees and various daily tasks. Created a positive environment for peers, employees, and guests.Monitored and Curated content to engage with consumers and increase store revenue. Monitored and curated content to engage with consumers and increase store revenue.Engaged with consumers via multiple channels.Developed blog posts and other communication projects.Coordinated photography and other media to be used for marketing and media initiatives.

  • Back Office Lead

    Oct 2012 - Apr 2016

  • Social Media Coordinator

    Jan 2013 - Jan 2015
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  The Walt Disney Company

  Jun 2018 - now

  Observing working conditions to ensure adherence to Guest service standards, compliance standardsand safety/sanitation guidelines and seeking opportunities for improvement.Developing a thoughtful and integrated approach to promote Diversity and Inclusion in theworkplace.Fostering Program participants success by helping build and maintain strong partnerships with keypartners.Coaching and consulting on program issues as well as helping influence their decision-makingprocess.Using critical and creative thinking skills to resolve guest issues and respond to downtimes quicklyand confidently.Maintaining open communication to provide an exceptional work environment across the board.Partnering with other Lines of Business to ensure a smooth daily operation.Managing day-to-day Cast issues, including escalating to other key partners, if needed.Developing and inspiring Cast Members to determine clear performance goals, a progressivecareer path and support them to achieve these goals.Supporting local projects and monitoring the potential impacts on Guest and Cast experience.Supporting decisions and understanding the impact of business measurements, such as, operatingbudget, throughput, labor, revenue, and guest experience. Show less

  • Guest Experience Manager/Diversity and Inclusion Liaison/Disney Programs Champion

    Oct 2022 - now

  • Coordinator of Operations/Diversity and Inclusion Liaison/Disney Programs Liaison

    Jul 2015 - Oct 2022

  • Guest Relations Host

    Jan 2022 - Apr 2022

  • Star Wars: Galaxy's Edge Project Operations Team

    Jun 2018 - Jul 2019
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  Freelance

  Jul 2020 - now

  Social Media Content Producer and Blog Writer

  Establishing social media positioning, identify target audiences, and develop social media plans. Measuring and reporting on Social Media performance.Monitoring media coverage to ensure accuracy developing and capturing needed photos and video assets to support social media work. Creating and scheduling content for target audience.