Katy De Leon

Experience

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  Orange

  Dec 2000 - Oct 2001

  Database Analyst

  • Responsible for the Helpdesk Department implementation, growth and development, IT hardware management, tasks distribution annual hardware inventory.• Supervision of Helpdesk’s and other IT technicians.• Designed and maintenance an inventory database for hardware and software.• Installed and Administrated Business Objects databases.• Audited systems, software, and hardware.• Administrated Novell, NT, and e-mail servers.• Developed a method to present data reports to the director of Information Technology, regarding the status of each task given to the IT technical support staff.• Supervised and delegated functions to the IT technical support staff.• Researched and acquisition of new hardware.• Created and documented main procedures not otherwise recorded. Show less

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  City of Hartford

  Dec 2001 - Mar 2015

  Responsible for network, security, messaging, and telecommunication services • Designed and delivered Cisco Wireless Meraki project to 70 locations. • Managed the information technology infrastructure and all network communications. • Engineered and supported Windows Server (2008, R2,20212) Active Directory Infrastructure and administrative functions, including network sharing creations, user accounts, home directories, GPO, security and distribution group and application-level permissions. • Maintained system networks, included Windows servers, switches, routers, desktops, laptops, printers, and phones. • Ensured effective planning, implementation, and migration in WAN/LAN environments. • Installed, monitored, and maintained client networks from simple environments to complex multi-site networks. • Executed network maintenance, minimizing impact and downtime to clients. • Demonstrated strong interpersonal skills to enable effective liaison with groups from both internal and external. • Prepared concise written reports and exercised independent technical judgment, directed, and trained Engineering-staff, communicated orally and written with senior staff. • Partnered with Operations on the development of an enterprise-wide incident response team resulting on improved time to root cause and problem resolution. Show less Responsible to deploy and support all Educational Applications at district level • Supported the monitoring of all enterprise application servers to ensure proper operation and availability.• Maintained network servers such as file servers.• Installation and implementation of network applications.• Administered servers, desktop computers and software deployment.• Administered applications on Windows Server 2000/2003/2008 to ensure reliable operation and data integrity.• Analyzed data files and have a working knowledge of the Windows 2000/2003/2008 networking environment- including workstations and network services. • Managed, manipulated, and analyzed data from different systems at district-wide level. • Assisted in the maintenance of other district resources, including networking hardware and firewalls. • Troubleshoot and resolve problems with applications, networks, and servers. • Provided technical support to the school district in the management of automated data related to network applications.• Assisted in the administration of enterprise user and group accounts, logon scripts and file and print access and the associated security permissions.• Assisted in the administration of enterprise applications such as Active Directory, Email servers and Systems Management Servers and their applications.• Performed other duties as assigned by supervisor and/or designee. Show less

  • Network Engineer

    Jun 2012 - Mar 2015

  • Application Server Administrator

    Dec 2001 - Jun 2012
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  Travelers

  Mar 2015 - now

  Consulting Technology Engineer

  Responsible to manage and support over 100 locations network connectivity for WAN, SD-WAN Solutions, intercorporate partner connections, and data center networks throughout data centers, large campuses, over a hundred field offices across North America and the UK.• Team lead for SD-WAN deployment, designed, and implemented industry leading SD-WAN infrastructure to provide secure, carrier-independent WAN connectivity across the enterprise• Design, configure, install, test, troubleshoot and maintain the network components that enable the inter-connectivity for 30,000+ employees and business partners; and support our transition to the Cloud• Design, develop, and implement large complex technology solutions supporting one or more business and/or technology areas• Provide 2nd/3rd level technical support for Enterprise Routing & Switching technologies • Apply analytical skills and technical knowledge to take on product and high complexity network problems • Build, configure, and troubleshoot IPsec VPN tunnels in Checkpoint firewalls and Cisco routers with 3rd party vendors• Develop and implement appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools• Troubleshoot issues with Checkpoint Firewalls that may occur during policy installation• Identify and resolve communication issues between the Smart Console and Checkpoint Firewalls• Provide technology/product training and intellectual property material as required• Build complex, shared, and reusable lab setups that may span beyond their assigned technology and provide escalation support• Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely sophisticated troubleshooting and problem resolution• Communicate with upper management levels including C-level and senior management Show less