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Estefany T.

Estefany T.

Costumer Service Representative

Followers of Estefany T.158 followers
location of Estefany T.San Pedro Sula, Cortés, Honduras

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  • Timeline

  • About me

    Jr .Web Developer / Jr. Data Analyst | Computer Technology Engineer

  • Education

    • Instituto Bilingue Morazzan

      2000 - 2010
      Bachillerato LIBERAL ARTS AND SCIENCES, GENERAL STUDIES AND HUMANITIES

      Estudios de primaria, secundaria y bachiller en ciencias y letras/humanidades culminado en el año 2010.

    • Universidad Privada de San Pedro Sula - USAP

      2017 - 2024
      Licenciatura Systems Engineering Graduada con Honores Magna Cum Laude

      Graduada de la carrera de Ing. en Tecnologías Computacionales, con estudios en C#, MySQL, formulación y planificación de proyectos entre otros. // Degree in Computer Technology, with studies in C #, MySQL, formulation and project planning.

    • Universidad Tecnológica Centroamericana

      2010 - 2011
      Licenciatura Architecture

      Estudios de arquitectura básica como ser: lectura y realización de planos a mano, maquetas, clases generales e historia de la arquitectura. // Basic architecture studies such as: reading and realization of blueprints by hand, models, general classes and history of architecture.

    • Universidad Tecnológica Centroamericana

      2011 - 2012
      Licenciatura Graphic Design

      Estudios básicos de diseño gráfico como ser: Psicología de colores, dibujo, adobe illustrator (básico). // Basic graphic design studies such as: Psychology of colors, drawing, adobe illustrator (basic).

  • Experience

    • Stream Global Services

      Jan 2014 - Apr 2014
      Costumer Service Representative

      Former customer service representative with upselling experience.

    • STARTEK

      Sept 2014 - Dec 2014
      Customer Service Representative

      Former customer service representative with tech support and troubleshooting experience.

    • Alorica

      Jan 2015 - Feb 2020

      Former Delivery Analyst tasks includes creating tickets requesting tools for new hires, tickets to remove tools for NLE’s, updating web databases for both the client and the company, creating tickets for system issues on both ends the client and company and password resets.Former Real Time Analyst tasks includes managing both breaks and lunches, availability, call volume, scheduling PTO’s (Paid Time Off – Vacation), VTO’s (Voluntary Time Off), UPTO’s (Unpaid Time Off), overtime, holidays. Show less

      • Attendance Supervisor HR

        Sept 2017 - Feb 2020

      • Delivery Analyst and Real Time Analyst

        Oct 2015 - Sept 2017

      • Customer Care and Sales Agent

        Jan 2015 - Oct 2015

    • 5CA

      Jun 2020 - Apr 2023

      Customer Support and troubleshooting via Tickets/Emails and live chat for a game project. • Care for health and motivation of our team members. • Streamline communication between the client and our team.• Daily meetings, feedback and coaching in a weekly basis.• Identify and set team goals and evaluate team progress.• Queue Management using Zendesk.• Team time management using Verint.• Solving problems and allocating resources effectively.• Daily Reports**Temporary Position** Customer Support and troubleshooting via Tickets/Emails and live chat for a game project. The position for Senior Agent in the gaming project I worked in, helps in many ways as a wildcard. • Subject Matter Experts (helping with questions from agents).• Queue Management (reviewing SLA on different views and trends).• Quality Analyst.• Staff Trainer.• Client’s Support.• Content Creator and Reviewer (Internal and public).• Troubleshooting. Customer Support and troubleshooting via Tickets/Emails and live chat for a game project.

      • Gaming Support Agent

        Sept 2022 - Apr 2023

      • Gaming Support Team Leader

        Jun 2022 - Aug 2022

      • Gaming Support Agent

        Mar 2022 - May 2022

      • Senior Customer Support

        Oct 2020 - Mar 2022

      • Gaming Support Agent

        Jun 2020 - Oct 2020

    • Qualifyi

      May 2023 - Oct 2024
      Jr Web Developer / Jr Data Analyst

      - Front-End / Back-End / New Technologies.- Data Analysis and Data Reports (internal / clients).

    • Alonso & Alonso Attorneys at Law, PLLC

      Jan 2025 - now
      Case Verificator

      Legal Assistant - Helping clients through their legal process.

  • Licenses & Certifications