Deepshi .

Experience

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  Bronzeagle Business Services Private Limited

  Sept 2017 - Jul 2019

  Business Analyst

  Project: Business Process Re-engineering• Conducted comprehensive analysis of existing business processes, identifying key areas for improvement based on organizational requirements and objectives. • Coordinated and managed multiple improvement projects, ensuring seamless execution and successful outcomes. • Collaborated closely with stakeholders to conduct thorough requirement gathering and ensure alignment with business needs. • Utilized data analysis techniques to extract insights and provide data-driven recommendations. • Supported development and implementation of process improvement strategies, leveraging industry best practices. • Meticulously managed project timelines, milestones, and budgets, ensuring timely completion and adherence to financial parameters. • Facilitated communication and coordination among cross-functional teams, fostering collaboration and maintaining a high level of engagement. • Maintained comprehensive project documentation, ensuring transparency and accountability throughout the project lifecycle. • Demonstrated exceptional time management abilities, effectively prioritizing tasks and ensuring efficient use of resources. • Conducted stakeholder analysis to understand requirements, expectations, and project impacts, ensuring effective communication and alignment of project objectives. • Exhibited excellent communication and interpersonal skills, fostering strong working relationships with stakeholders and team members. • Demonstrated leadership qualities by providing guidance, direction, and support to project teams. • Applied analytical and problem-solving skills to identify challenges and develop effective solutions. • Showcased strong teamwork capabilities, collaborating with cross-functional teams to achieve project goals. Show less

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  Nordia Inc.

  Mar 2022 - Nov 2022

  Telecommunication Sales Agent

  • Delivered top-notch technical support to customers, resolving hardware and software issues related to Bell products and services.• Documented customer interactions, troubleshooting steps, and solutions in the internal CRM system, improving knowledge sharing and future issue resolution. • Assisted in the creation and maintenance of support documentation and self-help resources, ensuring accurate and comprehensive assistance for customers.• Demonstrated strong problem-solving skills by diagnosing and troubleshooting technical issues, achieving a 15% resolution rate. Show less

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  FDM Group

  Nov 2022 - Feb 2024

  Business Analyst

  Project: Consultant Service Portal(CSPO), Resource Management System(RMS).• Developed detailed business process maps and workflow diagrams with Microsoft Visio for clear documentation of complex systems.• Conducted comprehensive business requirement gathering through documentation, meetings, and workshops to align with stakeholder needs.• Collaborated with User Experience designers to develop wireframes that met stakeholder requirements for optimal user experiences.• Supported and maintained Salesforce applications, including automation, dashboards, and reports, contributing to business process optimization and enhanced user experiences.• Managed projects from initiation to completion, ensuring adherence to timelines, resources, and budgets.• Utilized JIRA and Confluence for streamlined communication and collaboration among project stakeholders.• Applied Agile methodologies for iterative development and adaptability to evolving requirements.• Conducted thorough stakeholder analysis to understand requirements, expectations, and project impacts, ensuring effective communication and alignment.• Demonstrated exceptional communication skills to facilitate cross-functional team collaboration, ensuring successful project outcomes and stakeholder satisfaction.• Gathered functional requirements, capturing essential details for effective solution development.• Applied analytical and problem-solving skills to identify challenges, analyze data, and develop innovative solutions to complex business problems.• Contributed to continuous improvement initiatives by identifying areas for enhancement and implementing process improvements to drive efficiency.• Performed gap analysis to identify areas of improvement and collaborated with stakeholders to define project objectives and criteria.• Conducted Requirements Elicitation through document analysis and interviews to gather comprehensive and accurate business requirements. Show less