Rich Kunze

Experience

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  Symantec

  Mar 1995 - Jan 1996

  Human Factors Engineer
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  Hicks Consulting Group

  Jan 1996 - Jan 1997

  Human Factors Consultant
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  HP

  Jan 1997 - Apr 2008

  Coordinated human factors consulting, user experience research, and user experience design between dev teams and partner divisions in HP’s global Imaging and Printing Group (Roseville, Boise, Vancouver, San Diego, Singapore, Bangalore, and Barcelona). Evangelized user-centered design and data-driven design decisions. Identified and investigated user experience issues. Designed UX improvements for new and legacy products with targeted user populations ranging from consumer, to SMB, to enterprise. Example Project: Designed common UI tool sets (standards) for software products and HP LaserJet & HP InkJet printers (HP Corporate UI Guidelines, HP Network Printer Installation Standards, HP Embedded Web Server UI Specification, HP Jetdirect Hardware UI Standards). UX Activities: User research, competitive research, UX architecture, UI prototyping, usability testing, and UI guideline development. Lead/Management Activities: Managed outsourced HFE and graphic contractors. Set up and managed user research activities (contextual inquiry, focus groups, usability tests). Show less Led human factors activities for the HP Jetdirect Lab and partner divisions across multiple HP locations (Roseville, Boise, Vancouver, San Diego, Singapore, and Barcelona), focused on strategic cross-divisional projects. Designed industry-leading, customer-centered user experiences that were simple and intuitive, and consistent across product lines (Jetdirect, LaserJet, OfficeJet, DeskJet, DesignJet, & SureStore). Example Project: Conceived and drove the Common Printer Install Initiative to align printer install experiences across all divisions of HP, world-wide. Results included a dramatic reduction of steps (from 29+ to 5), task time, and user errors, all while enabling more efficient development. UX Activities: Drove all aspects of UX; from user requirements, to UI design, to user testing. Set up and managed market research related to usability (focus groups, subject recruitment). Managed outsourced contractors. Show less

  • Human Factors Architect

    Nov 2002 - Apr 2008

  • Sr. Human Factors Engineer/Scientist

    Jan 1997 - Nov 2002
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  Cisco

  Apr 2008 - Oct 2020

  UX Lead for research, design, and evaluation activities across multiple web & mobile business application teams (Cisco eStore, Cisco Smart Support, Cisco Assistant, Collaboration Leaderboard, My Expenses Mobile, Microsoft Office 365 internal integration and deployment, etc.).UX Strategist for initiatives that delivered engaging user experiences, increased user satisfaction, reduced support costs, & improved organizational alignment. Example Project: Cisco eStore – A unified, global procurement tool that enabled Cisco to consolidate functionality and retire numerous special-purpose legacy systems while delivering a cleaner, more consistent, more intuitive user experience to Cisco's worldwide employee population. UX Activities: Full breadth of UX research, design, and prototyping activities (Including: user interviews; focus groups; design thinking exploration; profile/persona construction; journey mapping; task analysis; information architecture; interaction design; prototyping; in-person and remote usability testing; UX standards; etc.). Lead/Management Activities: Coordinate activities of junior UX personnel and outsourced UX contractors. Identify candidates and initiate hiring of UX contractors. Set up and manage user research activities. Plan and guide UX design activities. Mentor junior UX personnel. Show less Provided UX consulting and guidance for Cisco product teams (e.g., LinkSys, EOS, Scientific-Atlanta, StadiumVision). UX Lead for Cisco User Experience Standards which facilitated UI design and reduced development costs across Cisco products while providing high-quality user experiences and consistent Cisco-branded look-and-feel. Authored guidelines and developed standards for web, TV, and desktop UIs. Example Project: Led the ground-up UX redesign of Cisco’s Set-Top Box UI which delivered consistent UX across IP & RF cable platforms and was instrumental in rejuvenating interest in Cisco’s Set-Top Box business. UX Activities: User research; user requirements; competitive research; interaction design; UI prototyping; usability testing; and UI standards development. Show less

  • User Experience Lead / Architect

    Oct 2014 - Oct 2020

  • Technical Leader - User Experience

    Apr 2008 - Oct 2014
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  Kforce Inc

  Dec 2020 - May 2021

  UX Strategist

  UX Strategist for HP Pagewide Web Press. Provided consulting and guidance regarding UX research, design, and evaluation for all aspects of the digital web press (input UI, operator UI, diagnostics UI) and helped drive experiential and design alignment across HP’s industrial printing businesses.Researched and triaged current product experiences. Coordinated with engineering and support teams to develop strategic plans for UX improvements and/or evolution.

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  JPMorganChase

  May 2021 - Dec 2021

  VP of UX Research

  Head of UX research planning and execution for multiple project initiatives, ranging from technical platforms such as OmniAI (a secure, internal AI/ML platform and ecosystem that enables the development and productization of ML/AI technologies) to workforce experiences such as Talent 2.0 (a global workforce initiative to improve employee on-boarding experience).Advocate and evangelist of user-centric design approach that involves generative and evaluative research methods, rapid prototyping, testing, and iteration of designs.Contribute to the vision, processes, and standards of the global technology team to drive UX efficiency and effectiveness.Key responsibilities include building relationships with stakeholders, growing and fostering a high-performance UX team, working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership. Show less

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  Cisco

  Nov 2021 - now

  Leading a team of UX Researchers working to research, design, and deliver outstanding employee experiences for Cisco employees. Providing UX research and strategy to innovate and improve workforce experiences.

  • Leader - UX Research/Strategy

    Nov 2023 - now

  • Senior User Experience Researcher

    Nov 2021 - now