Eric Miles

Experience

• 

  Royston Hotel, Richmond

  Dec 2009 - Dec 2013

  General Manager

  • Managed day-to-day business operations • Recruited and trained new staff members• Liaised with staff members to manage performance • Set and met sales targets and KPIs• Planned for and maintained business’ online presence

• 

  La Condesa Mexican Restaurant, Fitzroy

  Jan 2014 - May 2014

  Co-Founder & General Manager

  • Opened and managed the day-to-day running of a restaurant • Trained new employees and shared best practice approaches to improve customer service • Worked collaboratively to meet and exceed sales targets • Maintained detailed and accurate records of clients, budgets, and targets • Prepared and undertook timely reviews to renegotiate partnerships and contracts

• 

  Moon Dog Brewing Pty Ltd

  Jun 2014 - Mar 2016

  Sales Manager

  • Assisted in the planning for fit-out and opening of a brewery bar• Understood customers’ needs and delivered tailored solutions to exceed their expectations • Organised events to raise brand awareness and increase sales• Shared best practice and contributed to continuous improvements through training staff

• 

  Career Break

  Apr 2016 - Oct 2016

  Travel
• 

  Hobson Marine Services

  Nov 2016 - May 2018

  Shipwright's Assistant

  • Liaised and negotiated with clients to resolve enquiries and secure contracts • Maintained contact with stakeholders to apprise them of project progress • Planned and implemented projects for Swan Hill Rural Council• Identified new opportunities by reviewing records and existing client base • Promoted services and solutions to clients to add value and further relationship

• 

  Harveys Boat Company

  Jun 2018 - Nov 2019

  Apprentice Shipwright

  • Established trust with clients to encourage repeat business • Worked collaboratively to meet shared goals • Proactively networked to build market and brand awareness • Pursued professional development to build skillset • Followed instructions accurately and promptly

• 

  Career Break

  Dec 2019 - Mar 2020

  Travel
• 

  One Nautical Miles

  Apr 2020 - Oct 2020

  Owner and Shipwright

  • Communicated project progress with stakeholders • Built and maintained strong business relationships • Negotiated prices, terms of sales, and service agreements • Maintained a database of existing and potential clients• Ensured WHS and industry standards were met

• 

  Bluey Maintenance & Construction

  Oct 2020 - Oct 2021

  Project Manager

  • Communicated effectively with stakeholders across the business • Cultivated effective relationships with key personnel within the client organisations• Made sound decisions and solved problems in stressful situations • Developed plans for clients and identified client needs• Liaised and negotiated with stakeholders to arrive at a mutually acceptable budget

• 

  Goodmiles Projects

  Oct 2021 - Oct 2022

  Freelance Project Manager

  • Planning and completion of a range of small to medium scale projects for clients• Responsible for understanding client needs and how to meet them • Build and maintain stakeholder relationships • Liaise with clients and contractors to explain and complete projects • Negotiate with stakeholders to resolve issues and enquiries • Prioritise to meet deadlines and budgets

• 

  Moon Dog Brewing Pty Ltd

  Feb 2022 - Oct 2022

  Assistant Project Manager

  • Planning and completion of a range of projects relating to the Fizzer Post-mix machine rollout• Implementation of ongoing reporting and progress tracking structures through ClickUp• Build and maintain stakeholder relationships • Negotiate with stakeholders to resolve issues and enquiries • Prioritise to meet deadlines and budgets

• 

  Kickon Group

  Oct 2022 - now

  Project Manager

  • Planning and delivering hospitality construction and fit out projects ranging from $10k to $7M• Liaising with all company pillars to ensure venues meet all operational requirements• Managing strict timelines to ensure venues are operational in time for key events• Creating and managing project budgets• Building strong relationships with external stakeholders to promote collaboration• Reporting directly to the group Chief Commercial Operator