Enad Almutairi, EMBA

Experience

• 

  Saudi Telecom Company

  Mar 2007 - Oct 2010

  Customer Service Agent
• 

  Almanea

  Jun 2013 - now

  • Design the company's overall mission, values, and strategic goals in coordination with the president and the board of directors, focusing on and aligning all employees' efforts.• Contribute to managing sales innovations, business development, and profitability, maximizing operating performance and achieving financial goals.• Delivered exceptional services that resulted in earning several awards every year.• Maintained awareness of competitors, expansion opportunities, customers, markets, and new industry developments and standards, minimizing investment risks and strengthening business. Show less • Lead digital transformation initiatives using updated technologies to create and modify business processes and customer experiences, meeting changing business and market requirements.• Execute regular network and data security checks, improving and updating software and systems.• Administered and identified time-frames for major IT projects by conducting regular system audits, assuring on-time deliveries. • Collaborated with staff to ensure meeting SLAs and delivering consistent IT service to customers.• Developed a customer portal for after-sales management that minimized the need for calls and emails.• Initiated an e-invoices system and removed paper invoicing, resulting in cost savings, increasing efficiency, and eliminating human errors.• Streamlined workflow by changing the email process with the internal system, enabling staff to create and follow up on requests, and assess the service.• Automated more than 50 services in customer service, Sales, Maintenance, installation, Delivery models. Show less • Prepared detailed policies and procedures aligned with the overall business strategy to provide a roadmap for day-to-day operations, streamlining internal processes.• Supervised the recruitment and selection process for various departments, supporting current and future business needs.• Built and effectively managed interpersonal relationships at all company levels, maintaining a positive working environment and displaying high levels of motivation and excellent team spirit.• Assessed training needs to apply and monitor training programs, amplifying team performance and improving work productivity.• Implemented Saudization in various departments, including sales, hiring more than 80% of the Saudi sales persons while managing incentives, work time, overtime, and training procedures. Show less

  • Vice President

    May 2019 - now

  • IT Manager Act.

    Jan 2020 - Feb 2024

  • HR Manager

    Aug 2015 - May 2019

  • Customer Service Manager

    Jun 2013 - Aug 2015
• 

  Rkkb شركة ركب للتكييف والتهويه

  Oct 2021 - now

  Co-Founder
• 

  Eagle international schools

  Sept 2023 - now

  Founder