Abigail Jimenez

Experience

• 

  Walgreens

  Jan 2011 - Jan 2016

  Shift Leader

  • Led a team of more than 10 staff members to fulfill and develop an effective flow process, overseeing daily inventory reporting, equipment, and stock ordering.• Promoted to positions of increasing authority and responsibility due to strong account management, customer service scores and overall performance, achieving a Customer Service Satisfaction rate of 95%.• Performed organizational and clerical tasks using Microsoft Office suite platforms such as organizing files, scheduling appointments, drafting cash reports, and researching and identifying areas for improvement, increasing productivity 70%. Show less

• 

  City of Hammond, Indiana

  May 2018 - Sept 2018

  Seasonal Supervisor

  • Led community development activities, collaborating with a team of 30 to organize and coordinate three to five events monthly, drawing up to a thousand participants.• Created and maintained social media content on Facebook, Twitter, and Instagram, increasing online awareness to build event and program attendance by 80%.• Resolved all client service issues via phone and email, developing strategic solutions to solve problems and address unsatisfactory experiences, building a customer satisfaction rating of 90%. Show less

• 

  School City of Whiting

  Jan 2019 - Mar 2021

  Special Education Paraprofessional

  • Deliver compelling and differentiated short-term classroom instructional sessions to a diverse range of developmentally challenged students from pre-K to 12, leading classes of up to 25 students.• Lead activities to develop students' physical, emotional, and social growth, implement daily life skills programs, and support students during class periods, increasing academic performance 85%.• Build strong student rapport to foster classroom engagement, record student progress to inform parents and school administration, and increase student retention 70%. Show less

• 

  Crossroads YMCA

  Jan 2019 - Mar 2021

  Member Engagement Specialist

  • Deliver excellent customer service to hundreds of new and existing members daily, resolving customer issues, and enhancing service levels to ensure membership growth.• Develop and implement member service and engagement strategies that support new members' recruitment, increasing new memberships 90% over a year. • Update the organizational database with new customer information and manage efficient retrieval of current customer data, building productivity by 85%.

• 

  Lake County Sheriffs Department

  Jan 2019 - Jan 2019

  Protective Order Assistance Program Advocate Internship

  • Provided legal assistance, including creating, handling, and processing legal documents by meeting with dozens of victims to prepare petitions for a civil order of protection and filing them on time with the court system.• Advanced safety planning and knowledge of state and community resources to help clients increase safety and drive engagement, increasing participation in programs 50%. • Reviewed, organized, and summarized records for over 70 clients' petition data into Incite (Indiana Court Information Technology Extranet). Show less

• 

  Walgreens

  Mar 2021 - now

  • Involved in the Customer Injury/ Liability intake process to individually evaluate, escalate, triage and manage as needed to enhance the customer incident experience and provide a cost-effective outcome by focusing on a customer experience targeted program. • Develops and fosters and manages the interaction process from beginning to end and responsible for delivering business outcomes and assess compensation. • Manages the intake and the end-to end process including, document to assist in prioritization and partnering with others to manage of potential claims individually. • Flexible coverage due to the business demands of the field and volume. Serving as an incident owner end to end. Show less

  • Asset Protection Innovation & Support Business Analyst

    Sept 2023 - now

  • Advocate for Customer Injury Care Specialist

    Mar 2021 - Sept 2023